Senior Manager, PMO Program Management – Americas Professional Services
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a strategic leader with a passion for driving transformational IT programs and a proven track record in program management? If so, you'll thrive in the Senior Manager, PMO Program Management role at Nutanix, where you’ll have the opportunity to shape the future of our Americas Professional Services PMO, lead high-performing teams, and deliver impactful solutions that drive customer success and business growth in a dynamic, innovative environment.
The Senior Manager, PMO Program Management is a high-visibility leadership role reporting to the Director of Americas Professional Services PMO. You will serve as the strategic leadership bridge between Sales, Services Sales, and Service Delivery, and PS Operations for the Program Management function. You are expected to bring deep functional domain knowledge in Program/Project Management and technical familiarity with Information Technology (IT) & Digital transformation, Data Center modernization, Hybrid Cloud, IT Infrastructure, and IT operations.
You have full accountability for the Program Management function, overseeing a team of Program Managers to ensure successful customer pre-sales support and program delivery, team development, and the attainment of Nutanix’s regional financial and operational goals. You will set a clear vision aligned to Nutanix Professional Services objectives, foster a culture of professional excellence, and execute go to market (GTM) strategies that drive successful customer program delivery, revenue growth and profitability. As a senior manager, you will focus on scaling team competencies, ensuring high utilization, and maintaining rigorous consistency across all operational metrics.
About the Team
At Nutanix, you'll be joining the Professional Services PMO, part of our larger Professional Services team, which is a globally dispersed group of highly skilled professionals located across the AMER, EMEA, and APAC regions. Our team is celebrated for our ability to understand and tackle the unique challenges present in IT infrastructure. We work collaboratively to deliver innovative strategies and implement cutting-edge technologies, consistently exceeding client expectations. Our commitment to excellence has been recognized through the prestigious NorthFace Service Award for 10 consecutive years. By joining our team, you'll become part of a dynamic and globally recognized organization that is dedicated to continuous growth and innovation.
You will report to the Director, Services Delivery, who fosters a supportive environment that encourages creativity and professional development. The work setup is primarily remote, providing you with the flexibility to maintain a healthy work-life balance while contributing to our projects. However, you may be expected to come into the office on a limited basis. Regarding travel, anticipate a requirement of 10-40 percent for client meetings, project implementations, and other business needs, allowing you to connect with our clients and enhance your professional experience.
Your Role
- People Leadership & Organizational Development: Recruit, mentor, and scale a high-performance team of Program Managers. Own the organizational design of the Program Management function, driving long-term career enablement, succession planning, and a culture of accountability for both employees and contractors.
- Stakeholder Management: Act as a key advisor to leadership across Sales, Services Delivery, and Operations. Influence cross-functional strategies to resolve systemic delivery blockers and ensure PMO Program Management objectives are aligned with the broader Americas PS business goals.
- Capacity & Workforce Planning: Lead the long-term forecasting and resource strategy for the Program Management function. Balance pre-sales support with post-sales delivery by optimizing regional utilization, managing "bench" costs, and strategically leveraging contractor partnerships to maximize delivery execution and margin.
- Operational & Financial Governance: Establish and enforce a PMO Program Management governance framework. Interpret trends, identifying risks to revenue, project profitability, and customer satisfaction (CSAT) before they impact the P&L, and pivoting the strategy accordingly.
- Global Integration & Cross-Organizational Collaboration: Collaborate with global PMO representatives (EMEA, APJ) and cross-organizational business units (e.g., PS OPS) to enable global consistency in program management standards and contribute regional best practices.
- Pre-sales Strategy: Direct Program Management engagement with Services Sales and Enterprise Architects to scope complex opportunities and ensure a seamless transition from "Sold" to "Started". Review pre-sales artifacts (SOWs, LOEs) to ensure service offerings can be successfully delivered within proposed budgets and timelines.
- Delivery Oversight: You will direct and oversee the development, planning, and execution of simultaneous large and critical customer programs, ensuring that all engagements adhere to Nutanix methodology and industry-standard Program Management best practices (PMI).
- Escalation Management: You will be the primary escalation point, for the Program Management team, for client-critical issues, providing the strategic leadership necessary to remove complex obstacles and restore project health. Furthermore, you are responsible for implementing the processes and tools required to provide early warning and awareness of programs that are currently escalated or have the potential to become escalated
- Executive Escalation & Risk Management: You will be the primary escalation point for the Program Management team regarding client-critical issues, providing the strategic leadership and cross-functional navigation necessary to remove complex obstacles and restore project health. Beyond immediate resolution, you are responsible for designing and implementing the governance processes and analytical tools required to provide proactive early warning and awareness of programs that are currently escalated or demonstrate a high potential for future escalation.
- Financial Management: Ensure accurate Program level backlog management, revenue management, forecasting, and attainment of as delivered margin targets.
- Operational Excellence: Ensure Program Manager compliance with PS Processes and Policies, and ensuring data accuracy, timeliness, and integrity to provide accurate real-time reporting on Program health and financial performance.
- Partner Management: Establish and manage relationships with delivery partners, to ensure partner delivered workstreams meet Nutanix quality and brand standards, and escalated risks & issues can be mitigated and resolved in a timely manner.
What You Will Bring
- 8-10+ years of experience in large-scale Data Center modernization, Hybrid Cloud, or IT infrastructure transformation programs.
- 8+ years in customer-facing professional services roles with a background in Program Management, Consulting, or Engagement Management.
- 5+ years of demonstrated expertise in people management, developing high-performing teams in a complex environment.
- Strong financial acumen with hands-on experience in P&L management including revenue, costs, and utilization along with headcount planning, revenue forecasting, margin analysis, and revenue recognition.
- Proficient in operational tooling such as PSA (Kantata or similar) and CRM platforms (Salesforce) for data-driven decision making.
- Exceptional communication and stakeholder influence skills, capable of engaging with CxO-level personnel and navigating complex organizations.
- Strategic Thinking: Ability to thrive in a fluid, fast-paced environment and transform high-level strategy into executable delivery plans.
- Travel: Ability to travel up to 30–40% as required.
- Education: B.S./B.A. or MBA degree preferred.
- Project Management Professional (PMP) required.
- Program Management Professional (PgMP) preferred.
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The pay range for this position at commencement of employment is expected to be between USD $ 160,000 and USD $ 272,400 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].