Manager, Global People Services
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a seasoned HR professional with strong leadership skills, a knack for managing within global teams, and a passion for delivering exceptional employee support experience? If so, you’ll thrive in our new Manager of Global People Services role, where you'll have the opportunity to shape a dynamic team, drive impactful HR initiatives, and collaborate with stakeholders to enhance service delivery in a hybrid work environment.
About the Team
The role will be part of the Global People Services team, located in Bangalore, India. This team is dedicated to providing high-quality support and services to employees and stakeholders across Nutanix's global workforce. The culture within the team emphasizes collaboration, empathy, and a strong employee-centric approach, with a mission to enhance employee satisfaction and streamline HR processes through innovative solutions and technology. The Global People Services team works closely with various Centers of Excellence (COEs) to ensure effective service delivery and continuous improvement in our service delivery model.
You will report to the Director of Global People Services located in the United States, and have a peer manager also located in the United States. This role does not require any travel, allowing you to focus on leading employee support and service delivery in both the local office setting in Bangalore, and virtually across the globe.
Your Role
- Lead and manage a 3-5 distributed people team focused on Tier 0/1/2 support experience within Global People Services.
- Analyze and translate daily metrics and performance data such as SLAs and KPIs to identify areas for improvement or celebration.
- Influence and align with global stakeholders, including COE leaders, to ensure effective service delivery.
- Champion the 'Voice of the Employee' by being a visible presence in the office, translating complex global HR shifts into relatable narratives that resonate with the local workforce.
- Contribute to the refinement of global tier definitions, intake strategy, channel mix (self-service, AI agent, case), escalation rules, and service catalog.
- Surface and champion digital optimization opportunities including HRIS enhancements, automation, AI-enabled case management, and employee self-service capabilities
- Act as a cultural ambassador for the Bangalore site, proactively building relationships across departments to ensure the People Services team is seen as a strategic partner, not just a back-office function
What You Will Bring
- Minimum of seven years of experience, with four years in a leadership capacity.
- Proficiency in ServiceNow and Workday, with a clear focus on leveraging AI agent development and automation to drive scalability and employee delight.
- A high-touch leadership approach—someone who leads from the front, thrives on social interaction, and possesses the 'gravitas' to drive change in a large-scale environment.
- An SLA-driven mindset combined with the ability to turn data into a compelling story that motivates action and highlights local success.
- Excellent stakeholder engagement skills and ability to build collaborative relationships.
- Strong coaching and mentoring abilities, demonstrating empathy towards team members.
- Comfortable navigating change and ambiguity in a fast-paced environment.
- Ability to articulate trends and themes from team sentiment for effective team development.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].