IT Support Engineer
Description
Build your Career with an Industry Leader
A true global label solution provider, Multi-Color Corporation is one of the largest label companies in the world in the following market segments: Beverage, Wine & Spirits, Food & Dairy, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemicals.
With over 13,000+ dedicated employees, we operate 109 label producing operations in over 27 countries today. Established in 1916 and headquartered near Cincinnati, Ohio, USA, Multi-Color Corporation has grown to become one of the world’s largest and most awarded label printers today supporting the world’s most prominent brands. Starting in 2016, Multi-Color celebrated its 100th year in business! Today, Multi-Color services our primary market segments around the world through operations in the North American, Latin American, EMEA (Europe, Middle East and Africa) and Asia Pacific regions.
We are looking for a IT Support Engineer well organized, flexible, detail-oriented with strong verbal communication skills and the ability to balance multiple priorities. The individual must be able to work in a fast-paced, challenging and energetic environment.
Responsibilities:
- To ensure reliable service of IT hardware and software to all staff.
- Provide user support for ERP business systems related issues including researching transactional issues, identifying root causes and driving resolution. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces).
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners used in Office and Production
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support to end users across the company (this may be in person, over the phone or remoted)
- Ensure licensing and software compliance.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary
- Testing new technology
- To institute preventive and corrective maintenance to IT resources within company.
- Maintain and update documentation related to the above
Requirements:
- Planning & Organizing skills
- Basic understanding of programming language concepts.
- Practical understanding of IT policies and procedures and their implementation.
- Practical and technical understanding of networking implementation and security
- Able to work closely with regional IT teams
- Quick learner and able to work under pressure
- Good written and spoken English.
Education / Experience:
- Diploma in Computer Science or related studies (Business IT, Information Systems)
- Experienced (2 years or more) in IT with responsibilities IT system configuration and support.
- Experience in supporting business ERPs preferred but not required.