Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Under the direction of the Director of Business Systems, the Business Systems Analyst is responsible for system and business process analysis, new site implementations, data analysis, system support, system configuration and end-user training for processes in their assigned business systems. The Business Systems Analyst will work with end-users and other IT staff to ensure that best practices are established and utilized, working properly and efficiently, and that end-users are properly trained. 

 Why work at MCC:  

• Compensation - $70k - $90k
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k) 
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays 

Responsibilities: 

• Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements.
• Work with the Business Analyst team to implement the ERP software in new MCC facilities
• Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements. 
• Utilize data & process analysis methods and tools to identify system and process improvement opportunities.
• Configuration and maintenance of assigned business systems to support project requirements and enhancements for changing operational and business needs. 
• Conduct knowledge transfer and training of end-users, including the sharing of best practices. Create and maintain system, process, and end-user documentation.
• Ensure that project requirements, timeline, budget, and scope are being met.
• Work with users to develop report requirements to support business processes and continuous improvement. Experience in report writing and SQL query building is desired, but not necessary.  
• Act as functional and technical liaison between users and the IT application development team to deliver custom solutions that require more complex program coding.
• Perform data analysis and minor programming to support data migration from legacy systems to standard business systems.
• Provide user support for business systems related issues including researching transactional issues, identify root causes and drive resolution. Administer and support applications as necessary (login, functionality, reporting, data integrity, interfaces).  Maintain support log of issues and requests following service request guidelines.
• Ensure all established policies, procedures and controls are enforced and followed.

Qualifications: 

• Experienced (2 years or more) in IT with responsibilities for ERP system configuration and support in a manufacturing environment. Radius ERP, strongly preferred. 
• Business process, system and data analysis skills with business application project implementation experience.  
• Experience with (but necessarily expert in) Microsoft Windows, Excel, Word, Windows Terminal Servers, Citrix and database technologies.  
• A university degree, preferably in Information Technology.  
•  Excellent customer-facing skills, including critical issue escalation & resolution, root cause analysis / corrective actions, and leading with accountability. 
• Significant, demonstrable experience of deployment of Windows and Linux Server Operating Systems using modern methods. 
• Ability to clearly articulate technical issues to “non-technical” users.  
• Ability to present ideas clearly to management to gain support and buy-in.  
• English primary, Spanish/Portuguese is a plus. 
• Travel to and movement within offices and manufacturing facilities.  
• Semi-frequent travel to facilities (est. 4-8 weeks a year), potentially international but primarily US (United States) domestic 
• Professional – Demonstrate a professional image 
• Self-Directed - Ability to multi-task, and manage conflicting priorities  
• Analytical - Ability to identify critical requirements, analyze complex situations and develop solutions to those situations.  
• Communicative - Relate to people at all levels of the organization.  

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

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