IT Engineer (Helpdesk)

Information Technology Mesquite, TX


Job Title: IT Engineer (Helpdesk)

Department: IT

Reports to:  IT Manager

Job Summary


The successful candidates responsibilities will include:

  • Providing local IT system and equipment installation and maintenance service
  • Resolving hardware issues, workshop printing issues, phone issue, VPN issue and network connectivity issues
  • Responsible for a part of weak current project construction technical support
  • Providing meeting room equipment maintenance ( Phone / Projector / Polycom video / TV / Audio system)
  • IT assets and equipment management, record their ownership; Perform daily operation of IT systems according to the SOP
  • Responsible for communication between local users and headquarters IT 
  • Work on daily ad hoc requests and other tasks & projects as assigned by supervisor
  • Ensure  local network connectivity and security access
  • Responsible for the telephone lines, network connection and other weak current system
  • Responsible for printer installation, commissioning and maintenance
  • Provide technical support and security training for end user
  • Communication with local end users and feedback


Qualifications and Experience


  • Bachelor’s Degree with major in computer and related field
  • Good English oral and writing skills
  • Good communication and coordination skill Warm, outgoing personality
  • Good Team-work experience; Can accept night shift work
  • Two years working experience in IT related or outstanding graduates

 Technical Skills


  • Familiar with the process of onsite support, IT technology platform and environment
  • Proficient in troubleshooting issues on PC, hardware, office, printer, network and telephone
  • Familiar with weak current system and generic cabling system
  • Familiar with the basic configuration of routers, switches and other network equipment

 Compensation and Benefits


Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days.  This is a full time position.


Canadian Solar Inc. is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.