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Account Manager

Client Engagement
Atlanta, GA Nashville, TN
Req ID: 7603


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

Account Managers serve as agency implementers to achieve the client’s brand and business objectives by providing them with activation guidance and by working with the internal team to execute strategies. Account Managers handle the day-to-day operations of agency projects, including research, scope development and job execution. In this role, you will implement work from beginning to end while fostering relationships directly with clients and the agency team

What your success will look like

  • Operational excellence in daily blocking and tackling of account/s
  • Responsible for ensuring conference reports and/or meeting notes are accurate and distributed to clients and/or agency partners
  • Initiates/drafts scope documents and works with team to secure client approval
  • Initiates projects within the agency, according to standard kick-off protocol
  • Responsible for day-to-day implementation of project deliverables; ensures deliverables are client ready
  • Collaborate with other agency partners to ensure goals and deadlines are met
  • Builds on financial management skills, including preparation of billing and monthly projections for review with supervisor
  • Gains and maintains knowledge of client’s business, industry and competition
  • Participates in key client meetings including status meetings and VMLY&R work presentations
  • Maintains a positive attitude and is flexible when things shift
  • Maintains competitive reporting and informs the team on changes within the competitive set.
  • Is eager to grow within the department, seeking opportunities to understand additional capabilities

Who you are and what you bring

  • Understand the client business issues across a range of industries 
  • Superior communication skills, both internally and client-facing 
  • Detail-oriented with excellent follow through skills 
  • Strong relationship management, organizational, and project management skills 
  • Manages up and knows when to escalate client and/or internal concerns 
  • Works effectively with a variety of internal teams and business groups 
  • Ability to manage multiple projects and clients simultaneously 
  • Identify growth opportunities and incremental opportunities with client partners 
  • Actively contributes to team, department and agency culture 

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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