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Operations Manager (Healthcare)

New York, NY
Req ID: 5452


Position at VMLY&R

In the VMLY&R Health Practice, we create connected health experiences. We resist the usual ways of seeing, doing and thinking — by harnessing creativity, technology and science to reimagine the entire connected health experience. Our goal? To create work that becomes part of people’s lives, to drive value for our clients and, in the best of cases, to improve health outcomes and impact the world.

The Operations Manager collaborates with Operations, Project Management, HR and Finance teams to ensure data integrity and provide timely reports and analysis around key business metrics. The Operations Manager provides support to client teams and fellow employees to report and successfully track and complete internal and client deliverables. The Operations Manager constantly evaluates processes and workflows to support more efficient ways of working.

As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.



  • Serve as liaison between Operations, HR, and Finance for the Health team
  • Assist with staffing allocations and utilization across the team
  • Work with People Data and Employee Experience teams to ensure Health team freelancers/contractors are effectively onboarded and offboarded
  • Enter freelancer/contractor data into appropriate systems as needed and manage monthly review process
  • Be constantly in the know about moves and new additions to the Health team; serve as single source of truth for all things operationally relevant to the team
  • Responsible for updating and maintaining employee data in various resource management tools 
  • Responsible for coordinating weekly/monthly meetings across various teams 
  • Generate job numbers and grant appropriate access
  • Break down complex sets of data into relevant insights for client teams
  • Create, validate and distribute reports to analyze key agency metrics
  • Support maintenance and accuracy of resource forecast platform
  • Consolidate, streamline and automate repeatable tasks to develop process efficiencies
  • Continuously develop expertise in all internal systems
  • Other responsibilities as assigned


As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.



  • Ability to work in a team environment
  • Collaborative mindset and a service-oriented approach
  • Strong organizational and follow up skills
  • Eager to learn
  • Analytical and problem-solving skills
  • A self-motivated, goal-oriented nature
  • Bachelor’s Degree in business-related field
  • Proficiency with project management and spreadsheet software (i.e. Excel, Google Sheets)
  • 0-2 years experience in an Operations role

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. VMLY&R is a M/F Disabled and Vet EEO/AA Employer.




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