Client Success Training Specialist
Description
The Client Success Training Specialist plays a key role in empowering our Municipal Justice (MJ) version 10 and cloud clients through effective training, guidance, and ongoing support. We’re looking for a proactive, solutions‑oriented professional with strong communication skills, a “get it done” mindset, and experience in municipal courts or local government environments.
Responsibilities
- Deliver training sessions for MJ 10 and cloud clients (both in person and virtual).
- Assist with client escalations to ensure timely and effective resolution.
- Attend and help facilitate User Group Meetings (UGMs).
- Participate in internal and external trainings to stay prepared for evolving client needs.
- Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.
- Maintain and update the online curriculum to reflect current product functionality and best practices.
- Develop and lead MJ10/cloud Virtual Learning Labs.
- Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.
- Support professional services consultants to ensure seamless client experiences and successful project execution.
Qualifications
- Ability to travel up to 20%, primarily to municipal court sites and related events.
- Entrepreneurial mindset with a proactive, solution driven approach.
- Strong planning and organizational skills with consistent follow through.
- Proven problem solving abilities and composure in high pressure or public sector environments.
- Self motivated, adaptable, and effective working both independently and collaboratively.
- Exceptional interpersonal, verbal, and written communication skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.
- Steady, professional demeanor under pressure.