Product Analyst - Dispatch
Description
Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. The Transportation Management division, located in Latham, NY, has been providing innovative school transportation management software and consulting for more than four decades.
The Product Analyst – Dispatch Solutions will play a critical role in shaping and enhancing our Student Transportation dispatch platform. This role combines deep analysis, customer engagement, and cross-functional collaboration to ensure our dispatch solution meets and exceeds the unique operational, safety, and compliance needs of school transportation teams. The ideal candidate will have experience with SaaS products, data-driven decision-making, and a passion for improving student transportation efficiency, safety, and communication.
In this role, you’ll translate complex operational data into actionable insights, driving features that make school transportation safer, more efficient, and more equitable. The dispatch solution should address the needs of both school districts and transportation contractors who both need to deploy school buses, vans, SUVs and cars to safely transport students to and from school and to and from other activities.
Responsibilities
- Analyze Transportation Data: Mine and interpret dispatch data (e.g. ridership trends, route efficiency, on-time performance, safety incidents) and user feedback to identify opportunities for product improvement.
- Collaborate Across Teams: Work closely with district transportation directors, managers at transportation contractors, leaders at alternative transportation companies, bus drivers, parents, and internal teams (engineering, product, support) to gather requirements and refine solutions.
- Define Product Requirements: Translate insights into user stories, clear product requirements and prioritize enhancements. Consider regulatory requirements and real-world constraints in K-12 transportation when shaping features.
- Develop Metrics and Reports: Solicit feedback and design dashboards and reports tracking key performance indicators (KPIs) such as on-time rates, average ride time, fuel usage, and cost per trip. Present findings and recommendations to internal stakeholders to shape product strategy.
- Support Product Lifecycle: Assist in testing and rollout of new dispatch features to early adopters. Contribute to roadmap planning by providing data-driven input on launch strategies, user training, and post-launch evaluation.
- Champion User Needs: Serve as the voice of school bus dispatchers and administrators. Gather and synthesize customer feedback (through surveys, interviews, and usage data) to guide iterative product improvements.
- Stay Informed: Keep up with trends in K-12 transportation, routing technology, and safety regulations. Leverage best practices (such as AI-based route optimization and predictive analytics to help shape a next-generation dispatch platform.
Qualifications
- Bachelor’s degree in computer science or related fields, or experience as an engineer, data analyst, product owner, or technical project manager
- A minimum of 2 years of experience in software or related experience including but not limited to writing and documenting client specifications.
- Experience working with exec-level stakeholders and cross-functional partners to set and communicate product strategy.
- Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
- Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
- Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
- Ability to work independently as well as collaborate in a team as well as across functional groups.
- Experience using Agile development processes.
- Ability to be effective in a fast-paced environment.
- Must be able to travel if requested.
Preferred
- Experience in K-12 education or student transportation (knowledge of bus routing, scheduling software, or district operations).
- Familiarity with GIS/mapping tools and route optimization concepts (AI-driven routing, telematics, etc.).
- Understanding of transportation regulations and safety standards at the federal or state level.
- Advanced degree (MS/MBA) or certifications in data analysis or product management