Communications Specialist
Description
The Communications Specialist provides support to Human Resources (HR) and other internal stakeholders through consultation, content creation and review, and distribution of communications to Tyler employees. They have a passion for writing and delivering high-quality communications for multiple audiences that drive employee engagement. This includes determining appropriate communication vehicles, writing well-researched content, providing creative direction to internal teams, and managing the development of initiatives to completion. They insist on the highest standards, providing best-in-class editing services to internal partners and adhering to style, voice, and brand guidelines.
The Communications Specialist role with Corporate Communications has one of the broadest reaches of any corporate function, in that it involves creating and disseminating strategic messages to multiple audiences, including managers, frontline employees, international teams, and prospective employees. They produce communications that have a direct impact on employee engagement/education and company culture.
Responsibilities
- Serve as a Corporate Communications liaison to the HR team.
- Produce clear, concise, and engaging content that meets communications objectives for HR and the company.
- Conduct background research and interviews with subject matter experts.
- Author insightful and engaging internal news stories, informational articles, and other written materials as needed.
- Research, develop, and write internal announcements related to employee programs and HR initiatives.
- Manage HR content on the employee intranet.
- Contribute ideas for the development of communications plans to support key HR projects (such as benefits materials, onboarding assets, and recruiting campaigns) as well as other internal campaigns as requested.
- Conduct regular meetings with key business partners to learn about new projects and programs, while building relationships to improve workflows and better serve the business.
- Coordinate approvals from multiple parties, making edits as necessary.
- Follow consistent style standards, helping to maintain Tyler’s style guidelines and proofreading practices.
- Write copy with appropriate style and tone to suit the channel and audience.
- Effectively interact with internal clients to determine requirements and design programs that meet initiative objectives.
- Track and manage HR communications data.
- Support Corporate Communications record-keeping and management of resources.
- Handle sensitive and confidential information with professionalism.
Qualifications
- 2+ years of writing experience
- Bachelor’s degree in a related field or comparable work experience
- Superior writing, editing, and proofreading skills
- Exceptional project management and time management skills
- Familiarity with HTML a plus
- Ability to generate ideas, analyze information, and make decisions
- Possess a flair for the creative
- Knowledge of photo editing and multimedia programs
- Knowledge of AP style
- Strong and proven attention to detail
- Proficient in Microsoft Office applications
- Excellent organizational and administrative skills
- Ability to work in a fast-paced environment with multiple projects and competing timelines