Tech Support with Chinese
Description
About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.
Responsibilities:
• Effectively communicate technical information to both technical and non-technical
personnel;
• Properly translates all support incidents with detail and accuracy;
• Communicates with co-workers to research problems and find solutions in a timely
manner;
• Facilitate the flow of information throughout the Integration team;
• Maintain a good communication with co-workers;
• Enthusiastically support, actively promote and demonstrate superior customer service in
accordance with department and company standards and programs;
• Provide first help desk support to a diverse group of internal customers.
Requirements:
• Excellent English & Chinese written and verbal communication skills;
• Proficiency in MS Office (MS Excel and MS Outlook, in particular);
• Communicate effectively with all levels of Team Members, guests and outside contacts;
• Work effectively in a fast-paced environment;
• Excellent time management skills and ability to multi-task and prioritize work;
• Attention to detail and problem-solving skills;
• A creative mind with an ability to suggest improvements.
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