Manager, Training Department
Description
About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favorite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.
To support our continuous global growth, we are seeking an enthusiastic and critical thinker to join our team as a Quality Control Specialist. In this role, you will be responsible for ensuring the quality and accuracy of our Live Casino Products, following departmental policies and procedures, and contributing to the overall improvement and development of our products.
What would you be doing:
- Provide effective management and leadership to a team of trainers, overseeing their activities and ensuring smooth coordination.
Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals. - Ensure compliance with all regulatory and contractual standards, striving to exceed expectations in training delivery.
- Proactively foster a positive, engaging, and relationship-building environment with all staff members, promoting a culture of continuous improvement.
- Design and implement comprehensive training programs for new Game Presenters and Shufflers, as well as retraining initiatives for existing employees to enhance performance quality.
- Serve as a role model and mentor for staff, imparting essential procedures and controls for specific table games and reinforcing excellent service skills.
- Implement coaching strategies to support staff development and encourage professional growth, providing guidance and support as needed.
- Develop and optimize training materials, continuously refining the training program structure to ensure effectiveness and relevance.
What makes you a strong candidate:
- Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
- Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
- Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
- Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
- Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
- Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
- Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
- Previous experience in developing and implementing training programs is preferred.
- Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
- Previous experience leading a training department and familiarity with the gaming industry is advantageous.
- Proficient in navigating Microsoft Office applications for efficient task management and documentation.
What we give you in return:
- Competitive starting salary.
- Comprehensive training on the highest standards of the industry.
- Opportunity to work in a friendly and supportive culture.
- Tremendous growth opportunities in a large, fast-moving international company.
- Additional health insurance coverage (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more).
- Public transportation cards provided.
- MultiSport card, covered by the Employer.
- Conveniently located workplace steps away from a subway line.
If you are interested in this opportunity, don't hesitate to apply. We are excited to find YOU!
#LI-BR1 #LI-Onsite