Quality Control Manager

Operations Sofia, Bulgaria


About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.
To support our continuous global growth, we are seeking an enthusiastic and critical thinker to join our team as a Quality Control Specialist. In this role, you will be responsible for ensuring the quality and accuracy of our Live Casino Products, following departmental policies and procedures, and contributing to the overall improvement and development of our products.

What would you be doing:
- Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
- Ensure compliance with all regulatory and contractual standards, striving to exceed expectations in training delivery.
- Proactively foster a positive, engaging, and relationship-building environment with all staff members, promoting a culture of continuous improvement.
- Serve as a role model and mentor for staff, imparting essential procedures and controls for specific table games and reinforcing excellent service skills.
- Implement coaching strategies to support staff development and encourage professional growth, providing guidance and support as needed. - Review and evaluate work completed by quality assurance specialists and provide detailed feedback.
- Analyze monitoring session data from the QA department to identify areas for improvement.
- Develop effective workflow enhancements to optimize departmental operations.
- Compile workload reports and propose improvements.
- Provide regular feedback on departmental performance and development.
- Stay informed about policy and procedure changes relevant to the department.
- Supervise team members, providing feedback and monitoring progress.
- Support efficient departmental operation through assigned duties.

What makes you a strong candidate:
- Minimum of three years in a managerial role, demonstrating proficiency in leading teams comprising 20 or more people.
- Possesses a strong leadership mindset, capable of guiding and inspiring teams towards achieving common goals.
- Exceptional verbal and written communication skills in English, facilitating effective interaction with
team members and stakeholders.
- Assertive and proactive individual with the ability to independently drive projects forward while also collaborating effectively within a team setting. Demonstrates a commitment to delivering results promptly and engaging relevant stakeholders throughout the process.
- Proven track record of enhancing product quality through actions derived from rigorous quality verification processes.
- Exhibits high attention to detail, proficient in problem definition, data collection, fact establishment, and drawing valid conclusions.
- Demonstrates strategic planning abilities essential for devising long-term organizational objectives and operational strategies.
- Possesses strong decision-making and problem-solving skills crucial for navigating complex challenges and achieving business objectives.
- Committed to adhering to established processes while also capable of recommending and communicating logical improvements. Demonstrates the ability to foster a positive working environment and develop teams effectively.
- Experience in working with Key Performance Indicators (KPIs) to measure and track organizational performance.
- Background in compliance or quality control within the gaming industry is a plus.
- Skilled in navigating and utilizing Microsoft Office applications effectively to support various job functions.
- Meticulous attention to detail, combined with a disciplined, responsible, and unwaveringly devoted approach to tasks.

What we give you in return:
- Competitive starting salary.
- Comprehensive training on the highest standards of the industry.
- Opportunity to work in a friendly and supportive culture.
- Tremendous growth opportunities in a large, fast-moving international company.
- Additional health insurance coverage (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more).
- Public transportation cards provided.
- MultiSport card, covered by the Employer.
- Conveniently located workplace steps away from a subway line.

If you are interested in this opportunity, don't hesitate to apply. We are excited to find YOU! 

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