NetDocuments Careers

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces 

• Two-time winner (2024, 2023) Top Workplace innovation 

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

• 2024 Cultural Excellence 

• 2024 Technology Industry  

• 2023 Top Workplace Leadership 

• 2023 Top Workplace Purpose & Values 

• 2022 Top Workplace Employee Appreciation and Employee Well Being 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a Delivery Success Manager. This role will work closely with partners & customers to provide consulting, implementation, and onboarding support. This role will enable the NetDocuments internal and external partner ecosystem and have a clear understanding of the relationship between our customers, implementation partners and the NetDocuments platform. This role will report to the Manager of Delivery Success.

What your contributions will be:

• Make recommendations and develop action plans for improving the customer experience during implementation
• Establish a trusted advisor relationship to build partner confidence in NetDocuments products and services
• Facilitate communication between NetDocuments and Partners/Customers, specifically when collaborating with product management, support, executive management, and other key customer facing groups
• Work with internal departments to create content, collateral, and other material to enable customer success
• Identify and discuss ways to improve the customer experience when using NetDocuments solutions or when interaction with our teams
• Prioritize and drive resolution internally and with the customer on escalated technical and business concerns
• Provide consulting and implementation support to new and existing partners that enable them to deliver implementations to customers of the highest quality
• Maintain knowledge of NetDocuments solutions and the best practices associated with implementing these solutions in a variety of customer configurations
• Understand the migration solutions that enable to movement of customer data from existing systems to the NetDocuments solutions being implemented
• Assist with ad-hoc projects or tasks related to the NetDocuments Customer Success program
• Provide ongoing implementation “shadowing” to channel partners as they follow up on trainings and implement to customers what they have learned
• Foundational understanding of business IT infrastructure and technical skills to deliver outstanding implementation support, vendor management and customer relationship management to ensure an excellent customer experience
• An ability to articulate use cases and applications of technology in a variety of industries, particularly with business professional industries, such as legal, financial services, accountancy and health care
• Proven ability to thrive in a constantly changing environment, be a self-motivator with a passion for innovation and willingness to challenge the status quo in a positive and collaborative manner
• Enablement for internal and external partner ecosystem
• Other duties as assigned

What you bring to the team:  

• Bachelor’s degree or equivalent experience
• 2-3 years’ experience of implementing business technology solutions – principally to law firms, accountancy firms, government and/or healthcare organizations
• 2+ years’ experience in customer account management and/or vendor account management
• Competency in understanding contractual and design documents relating to business technology systems, such as statements of work and configuration design documentation

Ideally you will have:

• 5+ years’ experience implementing document management solutions in a law firm or other regulated environment
• 3+ years’ experience in customer account management and vendor account management

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $95,000 - $105,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity:

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.