Migration Consultant

Customer Success United States Lehi, Utah


Description

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces 

• Two-time winner (2024, 2023) Top Workplace innovation 

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

• 2024 Cultural Excellence 

• 2024 Technology Industry  

• 2023 Top Workplace Leadership 

• 2023 Top Workplace Purpose & Values 

• 2022 Top Workplace Employee Appreciation and Employee Well Being 

 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

 

Your opportunity for impact:

NetDocuments is seeking a Migration Consultant to join the Partner Technical Services team within our Customer Success department. We are looking for a high-energy, team-oriented individual to assist our implementation partners in deploying NetDocuments to law firms, corporate legal departments, and local government clients. This role will focus on providing expert consultation and training resources to ensure successful implementation and adoption of NetDocuments solutions. 

 

What your contributions will be: 

  • Collaborate with implementation partners to support the deployment of NetDocuments solutions by maintaining and conveying best practices for document management system (DMS) migration work. 
  • Review partner implementation requests and provide feedback highlighting potential issues, limitations, and options for implementation. 
  • Stay up to date on new platform features and process updates, especially as they pertain to migration work. 
  • Collaborate with the NetDocuments team to optimize processes, documentation, and tools. 
  • Conduct partner training sessions on DMS migration foundations and technical migration processes as needed. 
  • Other duties as assigned 

 

What you will bring to the team: 

  • Relationship Builder 
  • Organizational Skills 
  • Communication Proficiency 
  • Presenting 
  • Collaboration Skills 
  • Customer Orientation 
  • Problem Analysis 
  • Business Orientation 

 

What you will need for success: 

  • BA, BBA, or BS in Business, Computer Science, or related field preferred. 
  • 3+ years of relevant work experience within a consulting firm, technology vendor, or internal legal role preferred. 
  • 3+ years of relevant experience with SQL databases and SQL scripting. Strong database analysis skills required. 
  • Proven analytical and quantitative skills with high attention to detail. 
  • High degree of comfort using Microsoft products (Word, PowerPoint, Excel, OneNote, M365/Teams). 
  • Demonstrated organizational and project management skills. 
  • Polished and professional attitude and demeanor with a customer service mindset. 
  • Ability to work collaboratively and build relationships. 
  • Ability to adjust communications based on the target audience. 

 

Benefits

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 9 paid holidays
  • Monthly contributions for wellness
  • Access to LinkedIn learning with monthly dedicated time to explore

 

Compensation Transparency

The compensation range for this position is: $110,000 - $140,000

 

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

 

Equal Opportunity:

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

 

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