Description

Content Creation & Corporate Communication

• Develop high-quality written content including structured documentation, manuals, process guides, and corporate communications using tools such as Microsoft Word and Visio.
• Produce professional video content, visual assets, and multimedia training materials that effectively communicate company processes, systems, and initiatives.
• Create engaging PowerPoint presentations, PDF learning materials, and visual storytelling assets for internal education and corporate messaging.
• Design and produce multimedia learning content including tutorials, explainer videos, diagrams, infographics, and process walkthroughs.
• Ensure all content follows corporate communication standards, branding, and messaging consistency.

Training Program Design & Instructional Development

• Design, develop, and implement training curriculums tailored to employee roles and operational requirements.
• Build structured learning programs including:
• Best practices
• Work instructions
• Process documentation
• Continuous improvement initiatives
• Maintain and facilitate training curriculum, demonstrations, documentation, and certification programs for employees across different operational areas.
• Develop training programs for New Hire Onboarding and Continuous Development, including defined milestones and certification expectations.
• Create training frameworks that support different learning styles and modern learning methods (visual, video-based, interactive).

Training Delivery & Evangelization

• Act as a corporate evangelist for training initiatives, promoting adoption of best practices and operational standards across the company.
• Facilitate training workshops, demos, and learning sessions for internal teams.
• Drive adoption of training content and learning initiatives through clear communication and engaging delivery methods.

Training Strategy & Performance Monitoring

• Define and analyze training effectiveness metrics, measuring performance, adoption, and knowledge retention.
• Monitor training program outcomes to ensure alignment with company standards, compliance policies, and operational procedures.
• Continuously improve training content based on data insights, feedback, and operational changes.

Cross-Functional Collaboration

• Partner with Business Application Owners, Operations Leadership, Product, Technology, and Compliance teams to identify training gaps and improvement opportunities.
• Work with stakeholders across regions to ensure training programs reflect operational differences by region, station, carrier, mode of transport, or client requirements.
• Collaborate with teams to ensure data quality, process improvements, and workflow alignment within training materials.

Process & Content Governance

• Maintain structured documentation repositories and ensure training materials remain current and aligned with evolving company processes.
• Support workflow optimization and documentation standardization across departments.
• Contribute to training roadmaps and long-term learning strategies.

Required Skills & Qualifications

Professional Experience

• 3+ years of experience in content creation, corporate training, instructional design, or learning and development roles.
• Proven experience producing multimedia training materials including documentation, presentations, video, and visual content.
• Experience designing corporate training programs and internal knowledge frameworks.
• Experience working with cross-functional teams and global organizations.

Content & Media Creation Skills

• Advanced expertise in Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong knowledge of Microsoft Visio or similar diagramming tools.
• Experience creating professional training videos and visual content.
• Strong understanding of instructional design and modern learning methodologies.
• Ability to produce structured, well-written documentation with excellent editorial quality.
• Experience with camtasia or other video and image editing. 
• Experience with Adobe reader or other tools to generate content

Communication Skills

• Excellent written and verbal communication skills with the ability to convey complex ideas clearly.
• Strong storytelling ability to transform technical information into engaging content.

Analytical & Organizational Skills

• Strong research and analytical skills to identify training opportunities and learning gaps.
• Ability to analyze training metrics and continuously improve programs.
• Excellent attention to detail and organizational capabilities.
• Ability to manage multiple content projects simultaneously.

Collaboration & Work Style

• Strong collaboration skills across distributed and global teams.
• Ability to work in ambiguous environments and deliver high-quality results with minimal supervision.
• Empathy for end users to design intuitive and practical learning experiences.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• Experience in corporate training, knowledge management, or learning experience design.
• Familiarity with learning management systems (LMS).
• Experience in global operations environments such as logistics, transportation, or supply chain.
• Knowledge of project management frameworks and backlog management tools.

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.