Field Service Technician

CSIQ Walnut Creek, California


Description

Job Description – Canadian Solar Component Corporation

Position Title:     Field Service Technician

Department:Technical Support and Services, Americas

Reports To:         Director, Technical Support and Services, Americas

 

Description:

Our Field Service Technicians are responsible for ensuring Canadian Solar products are operating as intended in a safe and efficient manner, performing pre- energization, commissioning, and warranty repairs and after sales support. Our Field Service Technicians promote a positive company image through service quality, professionalism, and a strong sense of urgency.

Responsibilities:

  • Demonstrating your commitment to safety in the workplace
  • Wear personal protective equipment (PPE), including hardhat and safety glasses at all times. Each job site may be different, and must be accessed individually for additional precautions
  • Conduct site safety assessments and identify all safety hazards on job-site, lead or attend daily safety meetings, properly fill out or follow JHA & LOTO documentation.
  • Conduct project planning, create the work schedule, and determine contractor and labor requirements for small to medium size warranty projects
  • Schedule and manage work for 50 or more personnel, setting goals and timelines for the completion of required tasks
  • Manage and maintain the work schedule and three week look-ahead, reporting job status to the Director, Technical Support on a daily basis
  • Troubleshooting issues, evaluating alternatives and proposing solutions.
  • Testing, analyzing, and repairing problems in photovoltaic inverters and monitoring (SCADA)
  • Review project plans, specifications & installation instructions to ensure that the project is built according to the approved design and specifications
  • Ordering required parts and controlling all job materials using our computer systems
  • Responding quickly to issues and within established service promise timelines
  • In field work including leading crew members including oversight of 3rd party technicians to complete projects within established policies and procedures as needed
  • Maintaining a clean work area at all times
  • Proactively preparing for upcoming work
  • Interacting with various individuals at different levels within the company
  • Troubleshooting repairs logically and efficiently
  • Troubleshoot PV system performance issues and locate & isolate ground faults.
  • Commission PV systems, including but not limited to; insulation testing (megger testing), I-V curve testing, thermal imagery, torque tests and performance evaluations.
  • Manage relations with customers and local customer representatives
  • Other duties as required

 

Qualifications and Experience:

 

  • High School Diploma or equivalent
  • BS Degree in Engineering or related field high desirable
  • A valid electrical license preferred
  • Ability to read plan sets and perform take off for ordering materials
  • Experience with AC 480V 3 phase grid standards and 1000V DC systems.
  • Experience with installation of main service panels, transformers and load centers.
  • Electrical experience with commercial photovoltaic installations
  • Demonstrate detailed knowledge of solar industry best practices and diagnosis/repair of common solar failures.
  • Solid knowledge of the National Electrical Code, UL1741, UL1703 and IEC 61215
  • PVSYST experience is a plus
  • Excellent communications skills
  • Superior problem solving skills
  • A desire for continuous improvement
  • Demonstrate critical thinking skills in real time, and the ability to take detailed documentation and assessment of any/all task at hand
  • Ability to work well with subcontracted construction personnel in resolution of issues identified in the field during that phase of a project.
  • NABCEP certification or other component specific solar certifications helpful
  • This is primarily a field position and extensive travel to local and remote sites is required
  • Ability to read, write and speak Spanish is highly disirable

 

 

Note:

The company reserves the right to change the duties and responsibilities of this position at any time as its own discretion. 

 

 

 

Revised: Richard Hanson 11.25.19