Collections Specialist
Description
Collection Specialist
Guadalajara, MX
We are looking for two strong Accounts Receivable candidates that must have a proven track record in collections and cash applications in a multi-currency and complex business structure. The ideal candidate must be able to demonstrate effective communication, collaboration, problem-solving skills and be process oriented.
Key Responsibilities:
- Maintain Aging Report for multiple business units
- Monitor customer accounts to ensure all action items are completed i.e., suspensions, terminations, collections etc.
- Dispute resolution, billing adjustments and interaction with the sales team to resolve issues
- Process and post payments to customer accounts including cash, checks, wires, bank transfers and credit card transactions
- Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed
- Assist in the mailing of the invoices to customers and processing all administrative materials as required
- Quality assurance of monthly invoices generated from various billing platforms
- Maintain Accounts Receivable policies, procedures, and controls
- Assist in Collection of Accounts Receivable
- Monitor and manage unapplied cash
- Assists with related special projects, as required
Job or Project Requirements and Experience:
- 3-5 years of experience in Collections
- Proficiency with Excel, MS Office, and data management skills
- Experience with Oracle Financials and Advanced Collections software is desired
- Experience in posting and applying cash receipts and credit cards
- Excellent customer service and critical thinking skills
- Must have strong analytical and be able to multi-task
- Strong organizational, verbal, and written communication skills, mindfulness and strong consistent performer, desire to learn.
- Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
- Ability to work in a demanding environment at a company growing in revenue