Technical Event Specialist
Description
The Opportunity
Prime Education, a property of Everyday Health Group, is seeking a Technical Event Specialist to join our dynamic Product Development team. This role is crucial in ensuring the successful delivery of both virtual and on-site educational content. As part of our mission to deliver top-notch CME education and training to healthcare professionals, this position will focus on supporting the virtual and live event experience, as well as providing on-site AV support for in-person events.
Key Responsibilities
- Provide first-level support for our virtual Live Event business, ensuring high-quality experiences for event attendees and sponsors.
- Conduct Technical dry runs, prepare, and test virtual events using platforms like Zoom, BigMarker and others.
- Provide technical assistance during live virtual events, including troubleshooting any issues that arise.
- Monitor and manage multiple aspects of virtual event platforms (e.g., breakout rooms, live polls, Q&A sessions, etc.) to ensure smooth engagement during events.
- Coordinate with presenters and moderators pre-event to ensure their comfort with platform tools and features, addressing any last-minute concerns or technical issues.
- Offer internal support for staff, becoming an expert in our internal CMS to ensure smooth operations and troubleshooting.
- Manage setup, testing, and operation of live streaming equipment, including cameras, microphones, lighting, and sound systems.
- Coordinate with venue AV teams to ensure smooth integration between in-house systems and company equipment for hybrid or fully live events.
- Troubleshoot technical issues in real-time during on-site events, including diagnosing hardware malfunctions and implementing quick solutions.
- Oversee the recording and archiving of live event content for future use, ensuring high-quality captures and secure storage.
- Collaborate with on-site teams to manage event transitions, such as switching between speakers, adjusting for different media formats, or adapting to last-minute schedule changes.
- Travel a minimum of 20% to 30% of the time, primarily in Q4, with some travel throughout the year.
Job Qualifications
- Experience with Virtual Event Platforms: Proven experience with virtual event software (Zoom, BigMarker, GoToMeeting, Microsoft Teams, etc.) including backend setup, event management, and troubleshooting.
- Technical Proficiency with AV Equipment: Hands-on experience with audio/visual hardware such as video switchers, mixers, projectors, microphones, and live streaming setups.
- Understanding of Networking Basics: Familiarity with basic network troubleshooting for live events (e.g., bandwidth issues, IP configuration, firewall settings).
- Strong Communication Skills: Ability to communicate effectively with technical and non-technical stakeholders, including event speakers, attendees, and internal teams.
- Ability to Handle High-Pressure Situations: Demonstrated capacity to remain calm and problem-solve quickly in live event environments.
Prior Experience:
- 3+ years of experience in Event Specialist or a similar technical role, with direct experience in virtual and/or live event management.
- Experience in AV Production: Experience in managing or supporting audio/visual production for live events, webinars, or hybrid events.
- Experience in IT, Project Management, or QA: A background in IT support, project management, or quality assurance is a strong plus, especially in environments requiring technical troubleshooting and customer support.
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.
Our Culture and Values
We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.
Life at Everyday Health
At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.
Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.