Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.    

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

The Workplace Productivity Engineer is responsible for supporting and enhancing the company's digital infrastructure, with a focus on Windows upgrades, workplace productivity engineering, and application management. This role involves collaborating with various teams to ensure seamless integration and functionality of applications and systems.

• Manage OS and BIOS settings as well as imaging process for new Windows devices. Oversee the upgrade process for Windows, including pre-cache and upgrade task sequences. Ensure all necessary content, such as OS upgrade packages and drivers, is downloaded before the upgrade begins. Perform prerequisite checks to verify system compatibility and manage driver updates.
• Develop and maintain task sequences for Windows, incorporating the latest security patches and software updates. Manage BIOS updates and settings for supported models (Microsoft, Lenovo, and Dell).
• Provide support for updating various applications, including Adobe Acrobat, Google Chrome, Microsoft Edge, and Rapid7 Insight Agent. Ensure applications are up-to-date and compatible with the company's systems.
• Actively involved in vulnerability management within the Technology Advancement Group, focusing on ensuring that asset owners, stakeholders, and the security team are synchronized on outstanding vulnerabilities and their associated incidents. Participates in weekly meetings to discuss remediation timelines and details associated with Plan of Action and Milestones (POAMs) for assets and vulnerabilities.
• Handle failures and troubleshoot issues during the upgrade and application management processes. Record extensive information in logs for troubleshooting and ensure devices meet upgrade standards.
• Work closely with other teams, including the Workplace Productivity Engineering team, to coordinate upgrades and application management. Communicate effectively with team members and stakeholders to ensure smooth operations.
• Collaborate with various teams, including the TAG Team and other Beta Testers, to ensure successful project outcomes.
• Provide support and guidance to team members and other departments, ensuring that everyone is aligned and working towards common goals.
• Actively participate in feedback sessions and contribute to continuous improvement initiatives within the team.
• Provide escalation support for assigned applications/roles via multiple channels including ServiceNow, Teams chat/channels and email. Participate in on call rotation to provide support after hours and on weekends.
• Used for deploying, monitoring, and making environment changes using packages, applications, and baselines in large environments.
• Utilized for configuring hardware and software, as well as managing mobile devices.
• Employed for application deployment and management.
• Used for configuration, deployment, and verification, including change management.
• Utilized for scripting and automation tasks.
• Used for MacOS management and application deployments.
• Proficiency in device enrollment, multifactor authentication setup, and compliance with security patches and encryption standards using Autopilot.

About You:

• Associate’s degree in vocational or technical degree related to information technology or related field equivalent experience, required. 
• 4-7 years of experience in applications engineering.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals, required.
• Proven experience in application engineering, system upgrades, and digital engineering.
• Strong knowledge of Windows operating systems, including Windows 10 and Windows 11.
• Advanced experience with task sequence development and management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• In-depth Experience with BIOS updates and settings management.
• Strong familiarity with Adobe Acrobat, Google Chrome, Microsoft Edge, and Rapid7 Insight Agent.
• Extensive Knowledge of driver management and system compatibility checks.

Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $75,000.00 to $116,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.