About the Role:

The Client Engagement Manager initiates and leads to completion complex, long-term critical programs for bank division(s) and/or business line(s) in support of enterprise strategy. Responsible for delivery of program components within scope and budget. Ensures results meet requirements regarding technical quality, reliability, schedule and cost.

• Defines program scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Fully oversees lifecycles of large, complex, on-going programs, including ideation, execution, monitoring, and continuous improvement.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews.
• Develops and contributes to a detailed plan to monitor and track program progress. Creates and maintains comprehensive documentation.
• Implements production, productivity, quality, and customer-service standards. Measures program performance using appropriate tools and techniques, and reports progress to stakeholders. Provides training to others regarding features and benefits of the program(s).
• Resolves problems, completes audits, identifies trends, determines system improvements, and implements change to deliver results on-time and within scope and budget.
• Monitors and meets financial objectives by supporting or overseeing budget preparation, adhering to cost constraints, and adjusting expenditures, as needed.
• Coordinates internal resources and negotiates agreements with third parties/vendors.
• Manages relationships with clients and all stakeholders across departments and functions, possibly including executive leadership.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "The Business Bank of Choice.”

About You:

• Bachelor's Degree in management, business, or related field. Required.
• 4-7 years of program/project management experience in relevant program area, preferably in a banking or financial services firm. Required
• Superior relationship management, analytical thinking, and problem-solving skills.
• Superior knowledge of products and services in program area.
• Superior written and verbal communication skills.
• Proven delivery of solutions to complex organizational challenges.
• Proven experience creating and overseeing programs from ideation to continuous improvement.
• Proven ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules.
• Proficiency with personal computer and related software packages such as Word and Excel.

Travel: Occasional

Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $86,000.00- $140,000.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected] 

To Staffing and Recruiting Agencies: 

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.