Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.    

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

In this role, you will perform processing, printing, and mailing of bank's data files for statements, notices, and other output media at or better than the established Service Level Agreements (SLAs). You will provide logistical support for internal stores. In addition, you may handle and resolve complex issues.

• Operate high-speed production printers, high-speed production mail inserter.
• Perform troubleshooting and maintenance on operational equipment.
• Collaborate with other departments and bank branches on print, mail, and shipping needs.
• Sort and deliver mail throughout local bank buildings.
• Maintain a high level of customer service to both internal and external customers and vendors. May serve as vendor liaison.
• Perform documented processes and procedures. Assist to improve process workflows while ensuring process remains in control.
• May mentor, coach and train new associates when needed. Ability to serve as lead when manager isn’t present.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You:

• H.S. Diploma/GED
• Less than 2 years of related experience, required.
• 2-4 years of print, mail, and shipping experience, preferred.
• Possess excellent organization, prioritization, problem solving and analytical skills. Proven attention to detail and accuracy in work performed.
• Proficiency with Excel, Word and Outlook and use of basic office equipment. Proficiency with USPS mail sorting software and production machine software preferred.
• Demonstrate excellent written and verbal communication skills.
• Ability to work under direction or independently and as part of a team.
• Demonstrated capability and competence in learning effectively learn and applying new skills.
• Possess basic to intermediate mechanical aptitude to maintain and troubleshoot various equipment.
• Work may involve repetitive motion, lifting up to 40 pounds, and require flexible hours to meet deadline.
• May be exposed to a high-noise volume for the majority of the day. Ear protection provided.

Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.