Sr. Manager, Resourcing

Opus - Digital Studios Seattle, Washington Beaverton, Oregon United States


Description

Position at Opus

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Position Description

Position/ Title:  Sr. Manager, Resourcing
Department: Digital Studios
Reports to:  EVP, Digital Studios
Status:Salaried, Exempt

 

WHO WE ARE
Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. 

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements. 

 

WHAT WE ARE LOOKING FOR

The Sr. Manager, Resourcing serves as the foundation for Opus Digital Studios’ team members to deliver unforgettable experiences and delight our Fortune 100 & 500 corporate clientele.

 

The Sr. Manager, Resourcing will serve as the primary individual responsible for staffing and resourcing for the Digital Studios group. The role is responsible for assigning staff resources to projects, which requires an in-depth understanding of the services Digital Studios offers; the event roles our team members fill; and the ability to creatively problem solve for resourcing challenges.

 

The Sr. Manager, Resourcing regularly communicates with all Digital Studios team members and leadership, other agency resourcing managers, the Opus Group’s contingent workforce team, and agency leadership. This role requires the ability to manage and accurately maintain detailed documentation, while simultaneously and concisely summarizing updates and business requirements.

 

The candidate should be able to retain information about events and team member schedules; resolve staffing challenges under time pressure; manage team member expectations; and make sound decisions based on a variety of business factors.

 

This position is required to operate in the Pacific Time zone. This role may have supervisory responsibilities.

 

YOU SHOULD HAVE

  • 5+ years of experience in a relevant role is required, depending on type of experience. The following industry experience is highly preferred:
    • Event registration, attendee services, and/or event technology coordination for conferences
    • Experience with event technology (e.g., registration tools, digital event platforms, mobile app)
    • Managing resourcing/staffing for teams of 20+ team members
  • Bachelor's degree from four-year institution is preferred

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage staffing assignments for Digital Studios team (currently 50 team members).
    • Collaborate with EVP, Digital Studios and sub-team leads to strategically staff projects based on availability, skill set, client needs, and expertise required. Think creatively to resolve staffing challenges.
    • Maintain staffing documentation, ensuring accuracy and currency.
    • Use knowledge of agency rates, pricing practices, and profitability to support strategic staffing decisions.
    • Proactively identify staffing needs that require hiring (full time, temporary, contractor) resources.
    • Track contractor engagements, including working with internal Opus teams for contractor onboarding, submitting invoices.
  • Demonstrate strong knowledge of Opus Agency and Digital Studios.
    • Understand all services offered by Digital Studios and Opus Agency.
    • Understand event technology landscape, including tools most frequently used and general requirements.
    • Maintains an understanding of department resources, processes, and tools, and support and adhere to Opus Agencys operating procedures.
  • Effectively and professionally communicate with agency leadership, internal teams, vendors, and clients.
    • Regularly consult EVP, Digital Studios on staffing/resourcing status.
    • Participate in Agency-wide resourcing meetings and internal communications.
    • Maintain current knowledge of incoming new business and proactively manage for staffing implications.
    • Proactively communicate with Digital Studios team members regarding their staffing.
  • Demonstrate business analysis skills by tracking team member utilization and maintaining a contractor budget.
    • Includes developing a staffing forecasting methodology.
    • Manages of miscellaneous operational duties and special projects as assigned by EVP, Digital Studios.
  • Based on bandwidth, the Sr. Manager, Resourcing may occasionally manage small-scale events, fill onsite roles for events (requires travel), or fill customer service support roles.
  • May require managing direct reports and/or participating in hiring process.

 

 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred. Regularly uses common Excel formulas, and can create, edit, and present upon reports.
  • Displays strong critical thinking, organizational, and analytical capabilities.
  • Demonstrate strong verbal, written communication, and presentation skills. 
  • Can provide critical, constructive feedback to colleagues in a professional manner.
  • Ability to effectively prioritize workload on multiple tasks/projects simultaneously.
  • Successfully perform in high stress, fast-paced environment. 
  • Accept changes with short notice and tolerate frequent interruptions.
  • Ability to maintain high levels of confidentiality.
  • Portray professional presence through superior communication, presentation, promptness, and appearance.
  • Must show personal and professional integrity, and commitment to excellence and high standards.
  • Language Skills - Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from a group of managers, clients, customers, or the public.  Ability to interact both on a one-to-one and group basis.
  • Mathematical Skills - Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
  • Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

TRAVEL REQUIRED

This position may be occasionally required to travel to attend events. Air travel and overnight stays are required. Travel is anticipated approximately 4-6 times per year.

 

OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.