The Opus Group Careers

Description

Position Description    

Position/ Title:Housing Manager    

Department:Event Technology & Registration     

Reports to:Sr. Manager or Director (Event Technology & Registration)    

Status:Salaried, Exempt    

WHO WE ARE
Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. 

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.     

WHAT WE ARE LOOKING FOR    

The Housing Manager is responsible for executing tasks related to housing for those attending in person events while collaborating with and leading teams.  This includes creating and maintaining relationships with hotels, clients and attendees alike.  Strong time management, ability to multitask and quick problem solving are necessary for this role.   Leads and supervises Opus employees within the Event Technology & Registration team on projects and ensures that planning schedules are met, budgets are balanced, correct Opus processes are being implemented, and that client needs are anticipated and exceeded.    

The Housing Manager works within the Event Technology & Registration team and reports to the Senior Housing Manager or Director. This role may have supervisory responsibilities.    

This person ensures that deadlines are met, service level agreements have been exceeded, correct internal processes are being implemented, and that client needs are anticipated and exceeded.     

This is client-facing role, which will work alongside Opus Project Managers, and Event Technology Project Managers to deliver unforgettable experiences and delight our Fortune 100 & 500 corporate clientele.    

YOU SHOULD HAVE    

• 2+ Years of Management-level experience in a relevant role is required, depending on type of experience.
• Knowledge in project coordination, event registration, customer service is highly preferred.
• Experience with customer service platforms, e.g. Zendesk, Freshdesk and Help Scout preferred.

• Strong project management skills
• Bachelor's degree from four-year institution is preferred.
• Supervisor experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES     

• Communicates effectively and in a timely manner between internal team, clients, attendees, and vendors via phone, email, chat and conference calls
• Thoroughly completes all projects within goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task
• Ensures coordination with event team, client, and vendors by providing status reports
• May manage full-time employees and will act as an event supervisor
• Works as lead or supervisor on large scale events
• Leads high-touch, complex client meetings that involve multiple clients and stakeholders
• Oversees departmental processes, being proactive and effective in this area, and seen as subject matter-expert in their area of focus
• Effectively manages relationships with clients, vendors, and hotel contacts
• Regularly uses advanced Excel formulas, and can create, edit, and present reports to client teams
• Works directly with clients, providing consultation and exhibiting confidence when speaking.
• Accurately interprets hotel contract language and manages timelines related to release dates, for multiple projects simultaneously
• Proactively manages hotel blocks to avoid attrition or mitigate attrition for clients whenever possible
• Establishes billing procedures and oversees the financial closing of hotel billing including account reconciliation
• Provides pickup reports and reservation trend analysis to clients.
• Troubleshoots all accommodation concerns and issues throughout the event.
• Understands all areas of registration (revenue, housing, web) at a high-level and can speak intelligently to clients on these areas
• Recognizes the need for documentation improvement, takes ownership in actively improving said documents; strong participant team and client meetings, regularly suggesting/preparing topics for discussion/presentation

QUALIFICATIONS    

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred
• Displays strong critical thinking, organizational, and analytical capabilities.
• Strong project management skills.
• Demonstrate strong verbal and written communication and presentation skills
• Ability to effectively prioritize workload on multiple projects & events simultaneously.
• Successfully perform in high stress, fast-paced environment. 
• Accept changes with short notice and tolerate frequent interruptions.
• Ability to maintain high levels of confidentiality.
• Work cooperatively with other employees, vendors, and clients.
• Portray professional presence through superior communication, presentation, promptness, and appearance.
• Language Skills - Ability to write reports, business correspondence, and procedure manuals.  Ability to present information and respond to questions from a group of managers, clients, customers, or the public.  Ability to interact both on a one-to-one and group basis.
• Mathematical Skills - Ability to apply concepts of basic algebra and geometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
• Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
   

TRAVEL REQUIRED    

This position is required to travel to attend events. Air travel and overnight stays are required.    

WHAT YOU CAN EXPECT IN RETURN    

• Full time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

HOW WE’LL TAKE CARE OF YOU    

Our job titles may span more than one career level. The starting salary for this role is between $64,000 and $72,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.    

NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.    

OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.    

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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