Solutions Architect
Description
Position / Title: Solutions Architect
Department: Opus Event Technology and Registration
Employment type: Full-time, Salaried, Exempt
WHAT WE ARE LOOKING FOR
At Opus we work with some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. The Solutions Architect is responsible for working with clients to recommend, architect, integrate and oversee the event technology and experiential solutions, while managing third party technology relationships and contracts.
The Solutions Architect will work within event teams to assure multiple external event technologies come together flawlessly to create a successful and innovative event. In the event technology and registration space, this is often the first encounter an attendee has with a program, and you are responsible for making sure the doors open and the lights turn on and they receive a warm welcome.
YOU SHOULD HAVE
- 3+ years’ experience in a services organization delivering technology
- 5+ years’ experience with a broad array of technology disciplines including Architecture, Integrations, Technology Delivery and Service, and Data Management
- Time management and project management skills
- Comfort and confidence speaking to clients and partners
- Ability to translate between technical and non-technical stakeholders (explain technical jargon in simple/easily understood ways)
- Ability to perform quality assurance
- Strong critical thinking, organizational, creative problem solving and analytical capabilities
- Demonstrated verbal, written communication, and presentation skills
- Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams
- Strong attention to detail with ability to see the big picture
- Experience with event technology platforms like Rainfocus, Cvent, Swoogo, or similar is preferred
ESSENTIAL RESPONSIBILITIES
- Provide technical oversight on Event Technology for Digital, Hybrid and In-Person engagements
- Guide event teams and clients through integrating multiple event technologies
- Engage and manage third party Event Technology provider relationships
- Work as a consultant in area of expertise on OPUS's most complicated and high touch events
- Effectively manage relationships with clients, vendors, and project stakeholders
- Work with multiple, external registration tools and digital platforms and consult clients on all of them
- Effectively prioritize workload on multiple projects & events simultaneously
- Successfully perform in high stress, fast-paced environment
- Maintain high levels of confidentiality
- Work cooperatively with other employees, vendors, and clients
- Portray professional presence through superior communication and presentation
- Show personal and professional integrity, and commitment to excellence and high standards
- Be self-directed and deadline-driven, with an ability to manage priorities and projects within a fast-paced, dynamic environment
COMPETENCIES
- Customer focus
- Team oriented
- Interpersonal communication
- Ethics, integrity, values
While you won’t be required to implement these things, it’s preferred that you have at least an understanding of the below concepts so you can speak intelligently to them in meetings with technical partners and so you can better ask questions and understand technical workflows:
- Understand the platform landscape (Registration, Digital, interactive, analytics, reporting, etc)
- Internet Infrastructure concepts – Domains, DNS (CName, MX, and SPF setup), cloud servers, load balancing, SEO knowledge/tracking (i.e. UTM vs Tag IDs),
- Frontend concepts – understand HTML/CSS/JS/frameworks limitations, UI/UX, time to implement
- Site state concepts – cookies, session states, client vs server data flows
- Integrations – webhooks vs APIs, how they work, authentication, restrictions
- Video streaming protocols (RTMP, RTSP, WebRTC, etc)
- Data structure – types of data and how they are represented, how data is stored and retrieved (XML, JSON)
- Basic understanding of SQL Databases
- Basic understanding of data security, infosec and GDPR
WHAT YOU CAN EXPECT IN RETURN
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous paid time off
HOW WE’LL TAKE CARE OF YOU
Our job titles may span more than one career level. The starting salary for this role is between $95,000 and $110,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.
NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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