Registration Coordinator - Non Profit
Description
Job Title: Registration Coordinator - Non Profit
Group/Team: Event Management
Reports to: Associate Director, BMGF
Location: Hybrid/Seattle WA BMGF office
Employment Type: FT, Salary, non-exempt
WHO WE ARE
OPUS AGENCY
Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.
Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world.
If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.
WHAT WE ARE LOOKING FOR
The Registration Coordinator plays a vital role in providing comprehensive assistance and executing various tasks related to event registration attendee support. Key responsibilities include promptly responding to attendee emails, managing attendee travel details, updating registration records, generating reports, and providing support to registration managers on additional projects as required. This position demands exceptional communications skills, meticulous attention to detail, and the capacity to excel in a dynamic and fast-paced environment.
ESSENTIAL RESPONSIBILITIES
- Respond to attendee inquiries and concerns via email in a warm and professional manner.
- Provide detailed information to attendees about event schedules, activities, locations, and other misc. logistics.
- Assist attendees with registration, housing, and travel related inquiries via email correspondence.
- Address attendee complaints or issues with empathy and a problem-solving mindset.
- Escalate complex attendee inquiries or issues to appropriate team members or management as needed.
- Collaborate with other attendee support coordinators to ensure consistent and high-quality support across all channels.
- Stay informed about event updates, changes, and announcements to provide up-to-date information to attendees.
- Handle all proprietary information as confidential.
COMPETENCIES
- Bachelor’s degree from a four-year college or university is preferred.
- Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
- Previous experience in customer service or email support role preferred.
- Ability to efficiently manage multiple email inquiries simultaneously while maintaining attention to detail.
- Empathetic and patient demeanor with a focus on providing exceptional attendee experiences.
- Proficiency in using email management tools and customer service software.
- Strong problem-solving skills and the ability to think critically under pressure.
- Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
- Previous experience in event management, registration, hospitality, or a related field a plus.
- Must show personal and professional integrity, commitment to excellence, and high standards.
- Self-directed and deadline-driven, with an ability to make sound decisions while managing priorities and projects within a dynamic environment.
- Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams.
- Microsoft Office suite program experience required (Outlook, Word, Excel, PowerPoint, OneNote, etc.)
- Ability to effectively prioritize workload on multiple projects & events simultaneously.
- Successfully perform in a high stress, fast paced environment.
- Portray professional presence through superior communication, presentation, promptness, and appearance.
- Ability to learn new platforms quickly.
WHAT YOU CAN EXPECT IN RETURN
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
HOW WE’LL TAKE CARE OF YOU
Our job titles may span more than one career level. The starting salary for this role is between $49,000 to $52,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.
NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
Physical Requirements:
Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.