UK Regional Quality Manager
Quality & Supply Chain Development
Manage the regional APQP and Quality Engineering activities for assigned Customers & Suppliers.
Manage the regional reduction of the COPQ with assigned Customers and Suppliers through robust APQP and effective problem solving techniques (8D, Six Sigma) to ensure RFT products.
Work on assigned non conformance issues to ensure minimum disruption and cost to Customer builds schedules from initial containment to validation of root cause and implemented CAPA. All concerns to be tracked within the Optimas systems and controlled following the 8D process (DMAIC Methodology), ensuring all process steps are expedited to closure.
Work with the local Inspection teams and the Envoy’s (Operations Team) to manage containment on site at Customers and validate products to ensure integrity of supply lines and products and the segregation of non conforming products.
Manage the cost recovery of all expenditure associated with process failure within the supply chain.
Provide training and support on Quality tools and techniques to the wider business functions in order to allow the seamless flow of Quality related activities.
Manage all new / changed products through feasibility, APQP and PPAP processes (Working with GCOE) to ensure RFT PPAP quality and expedited assigned Customer & Supplier approval.
Take responsibility for assigned Customer scorecards (portal performance), ensure that Optimas data is up to date and current. circulate performance data on a regular basis and address any poor performance with the relevant process owner. Report performance and actions to improve in regular QSCD forum and Customer Experience relating to previous and ongoing performance.
Hold regular performance reviews to fixed agenda with assigned Customers.
Work collaboratively with the regional network of SQEs throughout EMEA/APAC
Support assigned Category Management projects as the leader for Quality, set out QSCD expectations in relation to Customer and Supplier requirements, champion and expedite all actions and issues to closure to ensure project success.
Support the business on Internal audits, the compliance and ongoing development of the Optimas business system processes and procedures.
Manage the local Quarantine process to ensure all productivity and efficiency targets for Quarantine and RTV are met.
Facilitate problem solving and continuous improvement activities in support of PTP and OTC requirements to drive internal performance.
Manage and prepare key performance data and reports as directed by the RQM (QM) and required by the business.
Manage the Inspection function for assigned customers to ensure that inspection work loads are assessed, planned and delivered to ensure the smooth running of the business.
Provide occasional support to the Inspection function during times of stress, with full support to be provided during inspectors vacation time.
Manage and complete the Internal Audit Schedule as assigned and ensure that all actions arising are closed expediently in line with agreed arrangements.
Ensure that all requirements for documentation and traceability are maintained with in defined requirements
Participate in internal Process, PFMEA and Control reviews to ensure the continuous improvement of the Optimas Quality Management System and reduce risk.
Work collaboratively with peers and other departments to deliver on the wider business objectives – THREAD.
Provide “out of hours support” to internal departmental stakeholders, Customers & Suppliers.
Key Performance Indicators
● Customer QOS / Score Card
● Concerns Days Open, PPM, Incidents, Cost Recovery
● PPAP RFT & OT, PPAP Approvals (Customer & Supplier)
● Category Management Project Status
● Quarantine & RTV KPI
Quality, Metallurgical or Engineering Qualification
5 years in an Automotive Quality Role
Understanding of Quality Management Systems
8D Problem Solving and Six Sigma Green Belt
Working knowledge of APQP, FMEA, Control Plan, MSA & PPAP
Understanding of Lean Manufacturing Tool Box
Knowledge of manufacturing processes
Ability to use or understand the use of a wide range of measurement and test equipment
Ability to interpret engineering drawings / specifications
Ability to travel and work away from home
Full driving license
Computer literate (PowerPoint, Excel & Word)
A strong character with effective communication skills by email, phone and face to face.
Ability to multi-task to meet deadlines yet with a good attention to detail, are essential qualities required for this role.
The above are merely guidelines and do not constitute your daily function and or job tasks. As our customer needs emerge, you should expect your responsibilities and focus to change to meet / exceed the needs of our customers.