Customer Service Representative

Customer Service Mason, Ohio


Description

Build your Career with an Industry Leader 

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for over 110 years.  

The Customer Service Team delivers MCC’s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments.  This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills. 

Why work at MCC: 
  • Compensation: $19-$22/hr 
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays 

Responsibilities: 

  • Provide World-Class Customer Service
    • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
    • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
    • Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
    • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
    • Committed to expanding their knowledge of MCC’s products, services and solutions.
    • Work collaboratively within the plant
    • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
    • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
  • Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.
    • Accuracy of orders and releases entered
    • Volume of orders and releases entered
    • Timeliness of orders and releases entered

Qualifications: 

  • A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Other considerations: 

  • MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).
  • The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds.
Diversity & Inclusion   
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.  
 
#MASIND