Customer Service Representative

Customer Service Dawsonville, Georgia


Description

Build your Career with an Industry Leader 

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that is committed to excellence and industry leadership for over 110 years. 

The Customer Service Team delivers MCC’s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments.  This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills. 

Why work at MCC:  

  • $24.04 - $26.44 per hour depending on experience
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities: 

  • Provide World-Class Customer Service 

    • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received. 

    • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers. 

    • Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed. 

    • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues. 

    • Committed to expanding their knowledge of MCC’s products, services and solutions. 

    • Work collaboratively within the plant 

    • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed. 

    • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes. 

  • Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators. 

    • Accuracy of orders and releases entered 

    • Volume of orders and releases entered 

    • Timeliness of orders and releases entered 

Qualifications: 

  • A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Other considerations: 

  • The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds. 

Diversity & Inclusion: 

MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics. 



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