Customer Service Representative

Customer Service Griffith, New South Wales


About the role 
Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation. 
An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Griffith plant. This permanent full-time role will consist of 38 hours per week from Monday – Friday, 9am to 5pm. 
Duties include:  
  • Provide excellent customer service throughout our customers journey here at MCC.
  • Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
  • Completes non-compliance reports as required.
  • Handle numerous orders simultaneously and follow their pathway to different situations.
  • Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.
About you 
  • Intermediate proficiency personal computer skills using the windows operating system.
  • Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)
  • Ideally you will have experience in customer service within the manufacturing industry.
  • Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
  • Excels in organisation & time management skills and is flexible & adaptable to changing workload.
  • Familiarity with CRM software or other customer support tools (Radius preferred)
  • Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)
  • Full colour vision (no colour blindness).
The benefits 
  • $1000 SIGN ON BONUS! Criteria: eligible to candidates with full Australian working rights only (other terms & conditions apply).
  • Competitive remuneration
  • Free onsite parking
  • Health & wellness program
  • Local & global career opportunities to development & build your brilliant career (encouraged & supported)
  • Private health insurance discount
  • To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service.
  • Employee referral program, our employees are rewarded for helping us find great talent.
  • Reward & recognition programs aligned to our values and with high performance.
  • Regular social events encouraging a fun & friendly environment.
  • Supportive & inclusive environment
  • Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
About MCC 
Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses. 
Apply now 
Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter. Position open to candidates with Australian-working rights (without restrictions) only. 
Diversity & Inclusion  
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply. 
Screening questions (for efficient candidate filtering) 
  • Salary expectations
  • Working rights
  • Relevant to the role:
    • Qualifications
    • Experience
    • Skills
    • Certificates
    • Licences
    • Print industry/label exp.