Account Manager, Client Services
The primary responsibilities of the Account Manager, Southern Region are the overall Retain-Expand-Convert strategy of LHH to ensure the continuity of our relationship with clients and in building strong business partnerships; ensures clients receive industry-leading customer service and are regularly made aware of relevant LHH capabilities; informs the sales team of client needs, gaps in services or delivery, and opportunities for enhanced client satisfaction and LHH expansion.
Reports directly to the Director, Regional Accounts
Leadership - Effectively lead and manage people in a project based matrix reporting structure. Direct account tasks that need to be completed – on time, on budget, accurately and with high quality in their design and presentation.
Relationship Management – Develop & maintain professional relationships with internal and external customers. Partnering with the LHH Finance team and regional team will be important for timely collection of account receivables and escalation of past due invoices.
Customer-facing Credibility & Image – Develop credibility quickly with key account stakeholders/decision makers; possess a professional/corporate image to represent LHH professionally.
Sales Support –Account Managers play a critical role in closing sales and growing business. This includes, participating in RFPs, joining sales presentation teams and utilizing current sales messaging. Account Managers will need to establish a strong and balanced partnership with the Business Developers they support.
Solutions Development – Remain current on LHH service offerings and be able to craft practical applications to solve client problems and create a profitable SOWs for the deliverables. Account managers are expected to lead the contracting process for new and existing accounts.
Large Scale, Complex-Scope Management – Account Manager will lead the planning and implementation, logistical requirements, delivery requirements and quality control of large CT and TD projects.
Deliverables Management –The quality and accuracy of project resources and documentation is critical. It is vital that staffing selections, communication, CRCs, status reports, ad hoc reports and final reports are all representative of best practices and current sales messaging.
Client Retention & Expansion – Sales support continues after the sale is made via consultative sales focus, with the ability to recognize and capitalize on hidden opportunities, within current client organizations. Account Managers will be expected to know LHH solutions and look for opportunities to expand.
Forecasting- Contribute to projections & forecast decisions based upon referral volumes, historical trends and known events. Input projections into Salesforce and review monthly for accuracy.
Undergraduate degree required
3-5 years’ account management/project management experience in related field (Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.)
Proven project management experience
Travel –ability to travel, sometimes with last minute notice (usually 20-25%)
Formal platform presentation experience
Excellent oral and written communications skills
Ability to communicate openly and effectively
Excellent technical skills and aptitude; overall MS Office proficiency (Excel, PowerPoint, Word ) Salesforce or other CRM experience a plus
Positive attitude and collaborative style of approaching work
Curious and inquisitive thinker. Strong desire for continuous learning and discovery
Adaptive to new strategic and technological changes
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognising the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realise them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.