USA-en
Go-to-Market Operations Manager - EZRA
Description
Job Role: Go-to-Market Operations Manager
Location: London, UK (Hybrid - 3 days in London office)
Who we are:
Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology. We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.
At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.
Now, everyone can be better with a coach.
The Role:
We are seeking an organized and resourceful Go-to-Market (GTM) Manager to join our Revenue Operations team. You will be responsible for ensuring the EZRA GTM team is fully supported on technology, data, and processes. This is a pivotal role in the business and we are looking for someone who demonstrates initiative, flexibility, strong organization, attention to detail, and a willingness to learn.
The Team:
This role reports to the Director, Global Sales Operations
Role and Responsibilities:
- Implement new tech stack (Gong, Prolifiq) to effectively support go-to-market objectives.
- Collaborate with Go-to-Market leaders to identify areas for process optimization within Salesforce.
- Partner closely with GTM Leadership, Finance, and Revenue Operations to design an efficient and predictable GTM strategy.
- Establish scalable processes and oversee customer success systems (specifically Salesforce, Gong & Prolifiq) to enhance operational efficiency, prioritizing scalable execution and continuous improvement.
- Monitor, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to assess the effectiveness and impact of customer success projects.
What to expect in the first 6 months
- Gain hands-on experience and familiarity with our Customer Success landscape, encompassing various aspects such as leadership personnel, key processes, as well as systems and technologies.
- Lead the development of tracking, analysis, and reporting of GTM metrics, offering recommendations for process and reporting enhancements in partnership with the Revenue Insights team.
- Provide training and enablement to the GTM organization on new technology and process changes (specifically Gong & Prolifiq, to start).
6 Months – Onwards
- Managing and overseeing the day-to-day global support strategy of our GTM organization within the framework of identified initiatives/areas.
- Identify opportunities for strategic automation within our tech stack.
- Streamline and develop scalable processes for the Delivery organization tied to specific techstack.
- Collaborate with Sales Operations to develop greater cohesiveness across the customer journey.
About You:
You have
- 3 – 5 years working in progressive Revenue Operations, Sales Operations, CSM Operations or Go-to-Market Operations role.
- 2 years of experience working within Salesforce in a backend capacity, including data management and system administration
- 2 years of experience performing complex analysis using Excel.
- Proactive and positive ‘can do’ attitude with a commitment to getting the job done.
- Excellent written and verbal communication skills
- Outstanding attention to detail.
- Proficiency in influencing senior stakeholders within a matrixed organizational structure.
- Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.
You are
- Highly organized with the ability to prioritize effectively under tight deadlines.
- Strong influencer, capable of building cross functional internal relationships
- Passionate about our business and our mission of making a difference
- High energy and growth mindset
- Experience in sales or customer success is a plus.
What we offer:
- Your own world class coach
- Regular team social events
- Wellness and L&D allowance
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.