Client Experience Design Lead - EZRA

Marketing New York, New York
Contract Type: Full-time


Position at Ezra

Job Role: Client Experience Design Lead
Location: NYC (Hybrid – 2 days per week in office)

Who we are
We redesigned coaching for the digital age.
EZRA delivers the highest quality professional coaching to employees using industry leading app-based technology. Our world class technology enables quality coaching sessions, a seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.
At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our global coaching pool. 
Now, everyone can be better with a coach.

The Role
We are looking for a Client Experience Design Lead to help build our client-facing Growth Marketing Team. 
You will work closely with your colleagues and clients to create client and EZRA branded marketing and communication campaigns, targeting would-be EZRA coachees within our top accounts. By telling the story of coaching and its benefits, you will inspire people to unleash their true potential with EZRA coaching via a broad range of creative deliverables, including:
  • Campaign concepts and identities
  • Digital advertising creative
  • Microsites
  • Videos and motion graphics
  • Printed materials and swag
  • Creative guerilla and social tactics
  • Presentation and session designs with a particular focus on creating engaging experiences
  • Sales and client-facing collateral
Use your passion for storytelling for good, helping people get the most out of their careers. Successful campaigns are deeply rooted in behavioral science, experience design and branding, paying close attention to connecting with our audiences via research and workshops.
We are looking for candidates who are eager to build something new, try—and fail and try again—to develop a strong design practice within EZRA. You should look forward to partnering cross-functionally to overcome barriers to communication and adoption, all the while focused on expanding our impact on the world of work. Strong time management and collaboration skills are a must—because no one gets to great on their own.

About you
As a Client Experience Design Lead you'll need:
  • 9+ years of relevant enterprise design experience
  • Have an interest in psychology and behavioral science, particularly in how to influence and persuade via communications and design
  • Demonstrate mastery of concepting, audience/user research, and visual storytelling
  • Work closely with the creative lead, internal stakeholders and clients to brainstorm and produce engaging content and designs
  • Think creatively to produce new ideas and concepts for creative communication campaigns
  • Understand and translate client brand guidelines into various creative deliverables
  • Work from ideation through iteration to final product while communicating your process and design rationale throughout
  • Provide detail-oriented and pixel-perfect work, ensuring projects are appropriately managed and delivered on time
  • Guide and develop junior team members
  • Manage freelance illustrators, videographers and photographers
  • Collaborate with your colleagues across the business to ensure consistency in both EZRA and client brands

What we offer
  • Your own world-class coach
  • Regular team social events
  • Flexible working hours
  • Contribution to a wellbeing app (think meditation, fitness, sleep!)
  • A weekly wellbeing hour and much more!
  • Competitive benefit package
  • Global leading organization
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.