Operations Specialist, Melbourne
The Operations Specialist is responsible for Data Entry and Billing functions within the Customer Experience Team which supports Lee Hecht Harrison nationally. The role works closely with the Sales team to help manage the best possible customer outcomes.
The role requires an in depth understanding of the full end to end Data Entry and Billing process and providing billing solutions for different customer needs.
The incumbent is required to demonstrate in-depth Orbit knowledge, high attention to detail, logical thinking and problem solving to successfully deliver on service levels. This role is an independent contributor and a key member of the National Operations team ensuring the highest quality service is provided to our Customers and Candidates.
Operations and Engagement Manager
Ownership and maintenance of the Operations Inbox, actioning requests within specified timeframes
Processing the varying data entry and billing requirements into systems accordingly, managing referrals, setting up SWO’s and Dedicated Workshops in line with Customer specifications
Ensure information required is received in order to set up engagement appointments and trigger billing within the relevant timeframes, to ensure invoicing can be processed in a timely fashion
Follow up Customers for outstanding information required by phone then by email, escalating queries as required to ensure problems are resolved in a timely manner
Maintain data integrity of information in Orbit
Manage the consolidated invoices and ensure they are in line with customer requirements
Work with global billing lead to ensure all global billing is carried out as per contracts and ensure Orbit is accurate
Run reports from Orbit and share with relevant stakeholders to ensure revenue targets are met
Work with Operations and Engagement Manager to provide solutions for data entry and billing that work within the LHH framework but are in line with customer requirements
On-going identification and implementation of continuous improvement opportunities from a Customer, Candidate and Workplace perspective.
Required Experience and Characteristics
Strong Customer service skills - Keeping our Customers and Candidate front of mind to ensure the LHH Experience is unrivalled
Excellent attention to detail, with a strong focus on data quality
Proven ability and demonstrate track record in ‘getting things done’ efficiently and of high quality
Excellent communication skills both written and verbal, which support an ability to challenge and question to improve processes
Results driven to achieve the highest standards
Presenting proactive thinking and thought leadership that results in innovations that improve the LHH experience.
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.