Customer Success Manager APAC

Sales Sydney, Australia Melbourne, Australia
Contract Type: Full-time


Description

 

What does an exceptional APAC Customer Success Manager do?

Customer Success (CS) is a specialized team within LHH APAC Sales that is responsible for implementing the largest and most complex local/regional/global accounts.  Customer Success includes the execution and commercialization of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of the contract. 

 

The Customer Success Manager develops subject matter expertise in global client success management, which means ensuring all day to day account operations and contracted deliverables are completed on-time, accurately and to the highest quality.  Individuals in this role are relied on to work closely with Sales Leaders and will be asked to participate in creating strategic growth plans and advising others on the health of their assigned accounts. 

 

Reporting Relationships:

      APAC Customer Success Leader

 

 

What you’ll do

As our new Customer Success Manager, you will

      Take full responsibility for account management, retention and expansion

      Organise highly complex group events for career transition as well as talent development projects including associated responsibilities with these events

      Deliver client presentations to showcase newly released LHH products and services

      Implement accounts in line what has been contractually agreed

      Roll out accounts across the region

 

 

Required Experience/Characteristics

      Experience as a Project Manager leading projects end to end in a career transition or talent development environment

      Enjoys working strategically and also operationally with clients

      A passion for presenting

 

 

Why should I apply

Ask yourself these three questions before you apply:

      Do I have experience in HR Consulting, OD, Talent Development, Career Transition, Change Management or a related field?

      Do I enjoy showcasing complex solutions to clients?

      Do I have a strong track record of growing accounts?

      Ami I happy to work strategically as well as roll up my sleeves to deliver operationally?

 

About LHH

The world of work is changing fast.

Profound changes at profound speed.

 

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

 

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

 

Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

 

We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.

 

Because opportunities aren’t there to be observed.

They’re there to be taken.

 

This is LHH.

This is Opportunity, delivered.

www.lhh.com

 

LHH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion