CS Account Director

Client Services
London, England


Title: Account Director 
Client: Airbnb 
Discipline: Client Services 
Reporting into: Client Director, Client Services  
About EssenceMediacomX  
EssenceMediacomX, part of GroupM, is a global data and measurement-driven media agency whose mission is to make advertising more valuable to the world. Our office sits within the legacy Essence building on Oxford Street. We still have all our wonderful essentials looking after our amazing clients! Our clients include many exciting brands such as Google, ITV, Airbnb, BT/EE, NBCUniversal and L’Oréal to name a few.  
Visit www.essencemediacom.com for more information!  
About the role 
We are looking for a sharp, strategic, driven and highly experienced person to take on a leading role as one of our Account Directors leading specific product relationships from London for Airbnb EMEA. 
You will be working with a team of experienced marketing professionals, working closely with senior clients to define strategy, plan media and execute high-performing brand  campaigns across a range of products. You will be responsible for translating client requirements into EssenceMediacom solutions, owning the client relationship, work quality and end-to-end client experience.  


Our matrix structure will require you to work across our practice teams and existing client teams to bring together the best of EssenceMediacom & GroupM in the unique context of Airbnb. You will be responsible for leading the day-to-day EMEA business across eight markets (UK, FR, DE, IT, ES, BE, CH & NL) alongside our current CS Account Director, working with the GroupM network locally as well as EssenceMediacom and Airbnb stakeholders in APAC and AMER.   
Our relationships with these key clients is focused specifically on brand, however the role will involve working on multi-channel campaigns with partner agencies, and marketing strategy may include some performance elements.  


We are looking for intelligent people who can passionately represent EssenceMediacom, ensure outstanding delivery to our clients, build our profile and create new opportunities.  
This is a unique opportunity to join a fast-growing, dynamic agency which is already doing industry-leading work for exceptional clients. 
Some of the things we’d like you to do: 


  • Our clients are typically strategic, smart, results driven and commercial – you’ll need to be the same. You will become a trusted advisor to those clients, both advising and influencing strategy and challenging them when required.  
  • Drive revenue across our key client account and support business growth initiatives. 
  • Own the definition of best-in-class campaigns and ensure our work meets and exceeds our client’s expectations. 
  • Maximise client satisfaction and employee happiness whilst maintaining profitability. 
  • Oversee the delivery of brilliant people processes that enable exceptional personal development for our people and make them feel valued. 
  • Mentor/coach others in becoming ‘trusted advisors’ for their clients, helping them take responsibility for client satisfaction in parallel to revenue generation and profitability. 
A bit about yourself: 
  • Extensive media experience across all channels, including but not limited to TV, OOH, Print, Display, Biddable, Social 
  • A proven track record in defining and leading large client relationships and digital marketing campaigns on fast moving accounts 
  • Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level 
  • Passionate about digital and well versed on the latest industry trends and news 
  • Demonstrated ability to work under pressure, meet deadlines and deliver results 
  • Excellent interpersonal skills 
  • You believe in open, candid and honest communication at all times, both internally and with clients 
  • You believe that empowering those working with you is the best way for everyone to succeed; you look to trust, empower and coach to unleash potential 


What you can expect from EssenceMediacomX  
EssenceMediacomX’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an EssenceMediacomX employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status. 

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