Lead Framework Support Engineer

Production Technology, Pipeline Mumbai, India Bengaluru, Karnataka


Description

Position at DNEG

The Production Technology department at DNEG is responsible for creating and supporting the
technology used by our artists and the software infrastructure required by a multi-site, global studio.
With multiple film projects running in parallel, from the projects initial design, to production and post-
production, there are complex problems, which arise through thousands of artists producing tens of
thousands of shots and sharing assets.

As the Lead Application Support Engineer in our core team, you will be responsible for
overseeing a team of 4 who provide technical support and solutions for issues surrounding the
framework through which all our data flows. This framework comprises many in-house tools and
workflows as well as industry-standard software. It supports the creative process and is highly
configurable in order to meet the varying needs of Visual Effects, Feature Animation and TV
production.

You will be a supervising presence for our team of Application Support Engineers, who will look to you
to provide technical supervision, coaching, and mentorship . Your exceptional interpersonal and
communication skills will inspire confidence and enthusiasm in your team.

You will be required to:
 Supervise your team of Application Support Engineers, who will look to you as a mentor to develop their skills.
 Allocate your team’s workload and manage the expectations of key stakeholders.
 Manage escalated issues providing 1st and 2nd line technical support to our artists as they use our framework of tools.
 Partner with Lead Software Developers to establish support workflows and optimise platforms for data sharing.
 Write technical documentation and workflow guides for artists and developers to use
 Manage escalated troubleshooting and debugging of application/software issues raised by end users of proprietary and off-the-shelf software.
 Validate your work with methodical and rigorous testing.

This is an opportunity for someone with excellent technical leadership skills to have a positive impact
on developing a team in their careers and will be responsible for supporting and driving improvement
throughout the facility on the exceptional VFX and Feature Animation work ranging from blockbuster
epics to television dramas.

Must have

 Prior experience leading a team in a technical support role, ideally in a service desk environment or a internal customer facing environment
 Extensive programming experience in Python
 Experience with source control systems and team development

 Experience of Linux, OSx operating systems
 Confident in navigating ambiguity and providing solutions when problem solving
 Be proactive and work with initiative, and comfortable with working in an agile environment with multiple priorities

Nice to have

 A degree in Computer Science, Computer Engineering or related field

 Previous work experience in Visual Effects, Games or another related industry

 Familiarity with VFX software packages, such as Houdini, Maya, Clarisse and Nuke 

We would not be able to produce award-winning work without our Production Technology department,
which is committed to nurturing a diverse and exciting workplace. Our teams have a variety of
backgrounds and originate from a number of different countries, working across the globe at the
forefront of technology in the industry.


About Us
We are DNEG, one of the world’s leading VFX and animation studios for the creation of award-winning feature film, television and multiplatform content. We employ nearly 8,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London) and Asia (Bangalore, Mohali,Chennai, Mumbai).