Customer Program Manager ( Prime Focus Technologies) - New York

Production Technology, Software Product Development Los Angeles, United States

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Description

Position at DNEG

About Prime Focus Technologies

Prime Focus Technologies (PFT) is a global leader in media and entertainment cloud technology. PFT offers enterprise software and services that help broadcasters, studios, brands, sports organizations, and service providers transform the way they manage content. With its flagship AI-first Smart Media Asset Management (MAM) product CLEAR®, PFT enables end-to-end content lifecycle management, driving efficiency, agility, and innovation across the media supply chain.

Job Title: Customer Program Manager

Department: Product Implementation & Client Success

Location: New York / New Jersey, USA

Reports To: Executive Leadership, Technology Business Unit

Job Purpose

The Customer Program Manager (CPM) will serve as the single point of accountability for one or more customer programs, ensuring seamless execution and alignment with client expectations. This role demands a strategic thinker who can translate customer goals into actionable program plans, foster cross-functional collaboration, and drive delivery excellence across complex engagements.

Key Responsibilities

Program Leadership & Execution

Own end-to-end program delivery for assigned customer accounts, ensuring alignment with scope, timelines, and quality benchmarks.
Develop and maintain detailed program plans, budgets, and risk registers.
Monitor progress, proactively identify risks, and implement mitigation strategies.

Customer Engagement

Act as the primary liaison and trusted advisor to the customer, representing their voice internally.
Build strong, consultative relationships with client stakeholders to understand evolving needs and drive satisfaction.
Lead regular governance meetings and status reviews with customers and internal leadership.

Cross-Functional Coordination

Collaborate with Product, Engineering, QA, and Support teams to ensure timely and high-quality delivery.
Facilitate internal alignment across business units and ensure dependencies are managed effectively.

Operational Excellence

Track and resolve issues and escalations with urgency and transparency.
Drive continuous improvement by identifying process gaps and proposing enhancements.
Ensure compliance with internal frameworks and customer-specific SLAs.

Required Skills & Experience

8–12 years of experience in program or project management, preferably in media-tech or enterprise SaaS environments.
Proven track record of managing complex, multi-stakeholder programs.
Strong understanding of Agile and Waterfall methodologies.
Excellent communication, negotiation, and stakeholder management skills.
Ability to lead cross-functional teams in a matrixed environment.

Preferred Qualifications

PMP, PRINCE2, or equivalent certification.
Experience working with Technology companies in global media, entertainment & sports domain.
Familiarity with Artificail Intelligence (AI), Media Assets Management systems like CLEAR® is a plus.

About Us
We are DNEG, one of the world’s leading visual effects and animation companies for the creation of award-winning feature film, television, and multiplatform content. We employ more than 9,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali, Chennai, Mumbai) and Australia (Sydney).

At DNEG, we fundamentally believe that embracing our differences is a vital component of our collective success. We are committed to creating an equitable, diverse and inclusive work environment for our global teams, where everyone feels they matter and belong. We welcome and encourage applications from all, regardless of background, experience or disability. Please let us know if you need any adjustments or support during the application process, we will do our best to accommodate your needs. We look forward to meeting you!

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