Sales Support Specialist - Amazon
Job ID 2023-01456
Description
About the Position:
The Sales Support Specialist is responsible for supporting the sales team through the management of new item set-up processes, catalog maintenance, and ensuring that all product information is accurate and up to date. This role plays a key part in maintaining efficient operations between the sales, marketing, and logistics teams to ensure timely product availability and proper representation in sales catalogs.
Responsibilities:
- New Item Set-Up:
- Oversee accurate and timely set-up of new products in the company’s database or catalog system.
- Collaborate with various departments (product development, marketing, logistics, etc.) to gather the necessary product details (descriptions, pricing, inventory levels) for new products.
- Ensure all new product data complies with internal systems and meets quality standards for presentation in catalogs and online platforms.
- Catalog Management:
- Update and maintain product catalogs, product variations, ensuring that all information is current, accurate, and aligned with the company’s offerings.
- Recommend optimizations for SEO content needs
- Regularly review and audit catalog entries to identify and resolve discrepancies, outdated content, or missing data.
- Work closely with the sales team to ensure that all catalog products are presented in an appealing, organized, and easy-to-navigate manner.
- Data Entry and Reporting:
- Input and maintain accurate product information, including pricing, descriptions, images, and specifications in internal and external systems.
- Generate reports on product performance, catalog updates, and new product launches for sales and management teams.
- Analyze product trends and provide feedback to the sales team on best-sellers and underperforming items.
- Cross-Functional Coordination:
- Communicate regularly with the sales, marketing, and supply chain teams to ensure the smooth execution of new product launches and catalog updates.
- Assist with product-related inquiries from the sales team, customers, and other departments.
- Support in the preparation of sales presentations, proposals, and promotional materials by providing accurate product details.
- Product Lifecycle Support:
- Manage product lifecycle stages from introduction to phase-out, ensuring timely updates in the catalog.
- Coordinate the removal or deactivation of outdated or discontinued products from the catalog and internal systems.
Essential Qualifications:
- Bachelor’s degree in business, Marketing, or related field (or equivalent work experience).
- 1-3 years’ experience in sales support, catalog management, or product data entry role.
- Strong analytical and problem-solving capabilities, with high attention to detail.
- Proactive approach to maintaining up-to-date and accurate product catalogs.
- Ability to adapt to new technologies or systems as the business evolves.
- Experience in managing online content a plus.
- Proficient in Microsoft Office with advanced training in Excel.
- Proficient in database management.
- Familiarity with product information management (PIM) or catalog management software is a plus.
- Experience as strong supporting role in Sales Team setting – team player.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
Environmental Factors:
- Working conditions are normal for an office environment.
- Must be able to sit for extended periods of time.
- Must be able to use a computer keyboard and view a monitor for extended periods of time.
- This role requires Stamford, CT office on-site presence Monday through Thursday, with the flexibility to work remotely from anywhere on Fridays.
What we offer:
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off
- Free breakfast and lunch in the Stamford office
About Conair:
Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.
Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.
Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.
At Conair, we inspire our customers with innovative high-quality products and
iconic brands that enhance their lives.
Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!