Deductions Representative

Job ID 2021-0513

Finance/Accounting/Credit East Windsor, New Jersey


Position at Conair LLC

Conair LLC, a global leader in the manufacture and distribution of personal care, health & beauty products, premium kitchen electrics, and cookware, is seeking a Deduction Representative located in our East Windsor, NJ location. You will be an integral member of our overall Finance organization with a strong customer service focus. This position is responsible for the resolution of all deductions and requires an organized, motivated, focused, hardworking individual with excellent communication skills who can keep pace with this fast-moving work environment. The successful individual will also need to possess a positive attitude and patience when dealing with the Sales Department, Sales Representatives, customers and co-workers.

What You Will Do:

  • Resolve all open deductions
  • Reconcile return deductions and credit memos
  • Contact customers for proof of delivery for the return of any merchandise not received by Conair
  • Advise customer in writing on all disallowed deductions and follow up until repayment is received
  • Request documentation for deductions whenever it is not included with the check
  • Contact sales representatives to verify customer’s deduction claims
  • Contact sales department heads in writing for authorization to write-off deductions
  • Submit statements to customers upon request
  • Reply in a timely manner to all requests by customers, sales reps, and sales department
  • Research any discrepancies by pulling checks or purchase orders
  • Proactively work with IT, Sales, Customer Service and Shipping to ensure customers avoid taking future deductions (i.e. shortages, penalties, shipping charges, etc.)
  • File claims with customers in a timely manner to ensure unauthorized compliance deductions are repaid accordingly
  • Perform special projects requested by supervisor
  • Advise supervisor of problem accounts or related issues
Our Successful Candidate Will Have:
  • High School diploma required; Associates degree or higher in Business, Finance, or Math preferred
  • At least one year of experience in an office environment and/or experience working with sales teams
  • Strong math skills and a solid understanding of finances
  • Demonstrated computer skills – Microsoft Office Suite required; SAP or other enterprise software preferred
  • A courteous and professional demeanor with sales, customers, co-workers while also remaining assertive and confident
  • Excellent verbal and written communication skills
  • Excellent organization skills and attention to detail
  • Excellent interpersonal skills
  • Ability to work independently and in a team environment
  • A desire to solve problems and do so in a timely manner
  • A willingness to be flexible in work assignments and otherwise support co-workers when needed

Environmental Factors:

  • Working conditions are normal for an office environment.
  • Must be able to sit for extended periods of time
  • Must be able to use a computer keyboard and view a monitor for extended periods of time
  • Must be willing and able to commute to the East Windsor, NJ office on a regular basis (currently we are in a hybrid model of 50% in office).  
  • Covid-19 vaccination required.

 What we offer:

  • Comprehensive Medical/Dental/Vision plans
  • Generous Paid Time Off Programs
  • Life & Disability Insurance
  • FSA/Dependent Care FSA
  • Profit Sharing
  • 401k and company match