Atlassian Administrator - Bangalore

Engineering Bangalore , Koramangala

Job ID: 23-542

Come Join Our Passionate Team!  At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

Envision Yourself At Barracuda

Barracuda needs someone familiar with Atlassian Jira, Jira Service Manager, and Confluence, who can manage these applications and how they're used on a day-to-day basis. In Jira they will be handling creation of projects, workflows to support those projects and teams, and ensuring that patterns we implement today will continue to ensure easy collaboration across teams. This person needs to understand various agile, kanban, and ITSM work management patterns in order to make suggestions on how we can best implement solutions. You will be working with various stakeholders who get together regularly to discuss challenges and provide input into direction of the services, and incorporating this feedback into improvements. Our documentation hosted in Confluence needs constant curation and we will be creating best practices to ensure that our documentation is easily discoverable and consumable.

What you’ll be working on·     

  • Perform application upgrade assessment and testing, including integration and plugin/add-on testing
  • Define, track, and report on application usage and best practices as well as operational metrics to ensure application stability and availability
  • Manage our work tracking (Jira & Jira Service Management) to satisfy business needs
    • Create & manage Jira projects, workflows, statuses, etc to help ensure efficient work tracking & delivery
    • Capture and support cross-functional reporting requirements
    • Troubleshoot Jira project automation issues using various log and other diagnostic tools
  • Manage our Confluence documentation store
    • Curate our overall documentation store
    • Encourage and support periodic cleanup
  • Define and execute automation in close collaboration with multi-functional team members/key partners
  • Collaborate with internal groups to identify, develop, and deploy manageable, scalable and robust services
  • Analyze current implementations and processes to determine potential areas of improvement

What you bring to the role

  • Bachelor's degree in technology field, and above 4 years relevant work experience
  • 2+ years of Jira and Confluence software administration experience
  • 2+ years developing custom solutions using the Atlassian product suite
  • 1+ years of experience writing custom JQL and Groovy scripts
  • Experience in analysis and execution of Jira improvements in the areas of workflows and custom fields
  • Experience in evaluating and performing Atlassian migrations, upgrades, and plug-in maintenance
  • Strong interpersonal skills and the ability to document requirements and feature updates, and to communicate with stakeholders and software development personnel
  • Experience with migrating from Atlassian Server (self-hosted) to Cloud products a plus
  • Experience with working with applications running on Linux OS with MySQL and PostgreSQL database backends
  • Understanding of incident and application monitoring practices
  • Develop and maintain technical and user-facing documentation for processes, policies, and best-practices, and apply these guidelines
  • Ability to prioritize tasks and work independently
  • Track record of successful practical problem solving, excellent written and interpersonal communication, and documentation skills

Nice to Haves

  • Proficiency in Linux command line
  • Demonstrated scripting skills in one or more of: Bash, Python, Perl, PHP, Ruby, C, Java

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer Opportunities