Desktop Support Specialist

Information Technology Connecticut

Job ID 22-390
Remote – United States

Come Join Our Passionate Team!  At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

 Envision yourself at Barracuda!

As a Desktop Support Specialist, you’ll provide a single point of contact for end-users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment, in a primarily Microsoft Windows-based environment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. This position will also require some facilities related work like moving equipment, coordinating with our global facilities team, building management and various contractors.


What you’ll be working on

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Create new hire accounts for local users, including creating accounts in Active Directory, adding computers to the domain, and setting up phones for new hires.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
  • Supporting Windows server 2012 / 2019 in an enterprise environment
  • Plan, coordinate and implement changes by following the IT change process
  • VMWare administration in an enterprise scale environment
  • Office 365 Suite and Azure Administration
  • Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop, networking, and telecom problems.
  • Maintain an accurate inventory of all components and equipment.
  • Accurately document instance of equipment or component failure, repair, installation, and removal.
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Light travel between offices as needed.
  • Available for a 24/7 on-call rotation

Technologies you’ll be using

  • Windows 10
  • Windows Server 2012 / 2019
  • Mac iOS
  • Office 365
  • Active Directory / Azure AD
  • VMWare
  • PowerShell
  • MDM solutions
  • OKTA
  • Others as needed

What you bring to the role

  • 4+ years of experience setting up, configuring and managing Windows servers. 
  • Strong understanding of Active Directory, Group Policy, DNS, Telecom
  • Experience providing support with Azure or AWS.
  • PowerShell scripting experience is preferred.
  • Fundamental knowledge of Microsoft WSUS, SCOM, SCCM, SQL, and Terminal Services
  • Fundamental knowledge of networking principles (TCP/IP, DHCP, SMTP, SNMP, LDAP, LDAPS)
  • Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities
  • Telecom background a plus but not required.
  • Ability to conduct research into PC issues and products as required.
  • Ability to work unsupervised for long periods of time.
  • Effective interpersonal skills and relationship-building skills.
  • Strong customer-service orientation
  • Valid driver’s license (Position may require travel to the Chelmsford and/or Melville office-mileage paid)

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

  • High-quality health benefits
  • Retirement Plan with employer match
  • Career-growth opportunities
  • Flexible Time Off and Paid Time Off benefits
  • Volunteer opportunities