Computer Specialist - Senior | Req#2583

Remote, United States


Description

ActioNet is looking for a Senior Computer Specialist, located in Washington DC / Remote.

 

Summary: 

  • Identifying the root cause of problems, providing quick solutions to user-reported issues, assisting in software upgrade implementations, and identifying trends to help create better, more robust, and stable products
  • Interfacing with technical and non-technical users
  • Creating tickets that include details related to the analysis of the root cause of the issue, possible workarounds, and recommended software changes.
  • Engage with client and stakeholders to address issues, capture support requirements, and address impending issues.
  • Manage office relocations, device disseminations and assignments, logistics and retirement and onboarding of new personnel.
  • Facilitate actions and initiatives to best align support with expectations.
  • Prepare metrics to capture ticket closure succession and provide monthly reporting.
  • Assign resources to escalated tickets based on their complexity.
  • Active contributor to weekly meetings to discuss status, upcoming requirements and assignments, and issues/risks.
  • Adhere to and support organizational goals by implementing solutions that are both reasonable and quality assured.
  • Update and derive documentations such as: risk logs, communication plans, SOP’s and charter.
  • Oversee all support requests and ensure issues are resolved in a timely manner with minimal interruption.
  • Identifying solutions and documenting the processes for remediation of issues
  • Working directly with customers using a combination of remote access tools, conference calls, and person-to-person calls



Why ActioNet?         
It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

Basic Qualifications:

  • 3+ years of enterprise desktop systems support background
  • 3+ years of experience in software troubleshooting and operational support
  • 3+ years of experience installing and configuring computer systems and applications
  • 3+ years of experience working with Windows operating systems
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to prioritize and manage several milestones and projects efficiently
  • Excellent written and verbal communication skills in working with technical and non-technical people
  • Ability to effectively prioritize and execute tasks
  • Good interpersonal skills with strong customer service orientation
  • Work independently on a given task with little to minimum assistance and within the framework of a team
  • Must be able to obtain a public trust clearance


Tools knowledge required

Active Directory

Office 365

BMC Remedy

WebEx


Education & Experience:

  • BA/BS

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

 

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.