ActioNet has an Enterprise Infrastructure Manager opportunity in the Washington, D.C., metro area requiring a public trust clearance. Hybrid work is available.  In this role, you will oversee and manage all aspects of our enterprise infrastructure. This includes planning, designing, evaluating, installing, deploying, and maintaining IT infrastructure. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.  

Duties and Responsibilities:

• Manage and coordinate all IT-related infrastructure projects to meet company and client needs.
• Ensure timely and cost-effective design and implementation of projects.
• Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Ensure KPIs, SLAs, and communication expectations are met across the program
• Manage financial aspects of the IT department, including purchasing, budgeting, and budget review.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Basic Qualifications (required):

• Ten (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 infrastructure support services.
• Five (5) years of experience managing Infrastructure support team of 50 plus.
• Significant experience supporting financial/regulatory agencies (e.g., Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC))
• Project Management Institute (PMI) Project Management Professional (PMP) certification 
• ITIL 3 or 4 certification
• Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications
• Works well within a team and understands the importance of quality customer service.

Preferred Qualifications:

• Bachelor’s degree in computer science/information systems
• ITIL 4 Certification
• Help Desk Institute (HDI) Certification - Support Center Manager
• ServiceNow certification
• AWS certifications related to IaaS and/or PaaS
• Azure certifications
• Experience in strategic planning and execution.
• Knowledge of contracting, negotiating, and change management.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********