ActioNet has an opportunity for a Quality Assurance Manager (QAM) requiring a Public-Trust clearance in the Washington, D.C., metro area. Hybrid work is available. You will play a multifaceted role as the main point of contact (POC) and be responsible for ensuring the highest standards of service and compliance within the Blanket Purchase Agreement (BPA). This individual is responsible for establishing, implementing, and maintaining quality assurance processes and frameworks that align with federal regulations and industry best practices. The QAM will work closely with project managers, engineers, and technical teams to identify and mitigate risks, improve performance, and drive continuous improvement initiatives. Additionally, QAM will oversee the documentation of processes, ensure compliance with contractual requirements, and provide leadership in quality control assessments. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.

Duties and Responsibilities:

• Develop, implement, and oversee a Quality Assurance and Quality Control Plans to monitor and evaluate contractor performance against BPA standards and government QASP
• Establish and maintain quality control processes aligned with contract deliverables, ensuring compliance with FAR, NIST, and other federal regulations.
• Conduct performance assessments, audits, and compliance reviews to identify gaps and areas for improvement.
• Develop and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure contractor performance.
• Lead the development of corrective and preventive action plans when performance deficiencies are identified.
• Work closely with the Contracting Officer’s Representative (COR) and other stakeholders to ensure contract compliance.
• Facilitate regular quality reviews, status meetings, and reporting to provide insights on contract performance and compliance.
• Support risk management activities, identifying and mitigating risks related to IT infrastructure support services.
• Collaborate with project managers, technical teams, and other key personnel to ensure seamless integration of quality standards into contract execution.
• Oversee training programs related to QA processes and compliance requirements for project teams.
• Maintain detailed documentation of quality reviews, audit results, and corrective actions for contract reporting and federal audits.

Basic Qualifications (required):

• Bachelor’s degree in Quality Management, Business Administration, IT, or a related field.
• 8+ years of experience in quality assurance, contract compliance, or performance management within IT infrastructure or federal contracts.
• Strong knowledge of federal acquisition regulations (FAR), NIST guidelines, and IT security policies.
• Experience developing and implementing QA/QC Plans, SLAs, and KPIs in government contracts.
• Familiarity with IT service management (ITSM) frameworks such as ITIL or ISO 9001.
• Excellent analytical, problem-solving, and risk management skills.
• Strong written and verbal communication skills, including experience with audit reporting and compliance documentation.
• Ability to lead cross-functional teams and collaborate with government and contractor stakeholders.

Preferred:

• Master’s degree in Quality Assurance, Project Management, or IT-related field.
• Quality certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Auditor (CQA), ITIL Certification, or PMP.
• Experience working on Blanket Purchase Agreements (BPAs) within federal agencies.
• Knowledge of cloud infrastructure services (AWS, Azure, Google Cloud) and data center operations.
• Familiarity with federal cybersecurity requirements (FedRAMP, FISMA, NIST 800-53, Zero Trust Architecture).
• Experience managing vendor and subcontractor performance in large-scale IT contracts.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with solid qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to giving back to our Community, helping others, and making the world a better place for the next generation

ActioNet is proud to be named a Top Workplace for the tenth year (2014 - 2023).   We have a 98% Customer retention rate.  We are passionate about our customers' inspirational missions and entrust our employees and teams to deliver exceptional performance to enable our nation's safety, security, health, and well-being.

What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to succeed; all you need to do is bring your best ideas, energy, and desire to develop your skills, experience, and career.  Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.