Customer Service Representative - (Ophthalmology) - Keystone Veterinary Emergency & Referral

Customer Service/Client Care Havertown, Pennsylvania


Position at Keystone Veterinary Emergency & Referral

Keystone Veterinary Emergency and Referral is now hiring a Customer Service Representative for Ophthalmology to join their INCREDIBLE team!

The ideal candidate:

  • has excellent interpersonal skills
  • possess exceptional customer service skills
  • is a team player
  • has a minimum of 2-3 years veterinary office experience
  • comfortable triaging emergency phone calls
  • comfortable with technology-fax, email, scanning documents, Microsoft Excel

Keystone Veterinary Emergency and Referral is a fast-paced and exciting veterinary referral practice. We have a large clientele that we constantly meet or exceed their expectations. We have a team atmosphere and need to add a Customer Service Representative to the new Ophthalmology department. 


Provide general office support for the veterinary practice. The Customer Service Representative (CSR) is responsible for a variety of clerical tasks including greeting clients/patients, appointment scheduling, preparing medical records, answering and directing incoming phone calls, presenting and processing financial options, processing and balancing financial payments, triaging phone calls, basic medication refills and answering basic client questions. Strong customer service skills are crucial as the CSR is the initial contact for customers.

This position is full time, Monday through Friday 9am-5pm.

We pride ourselves in providing the best benefits package in the industry which includes: health, life, vision, dental, 401k as well as an impressive pets benefit package!

We invest heavily in our teams' growth and development.  We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. If you are passionate about pets and providing exemplary customer service, then come join us!

Apply today!  We look forward to hearing from you.