Client Service Representative
Description
Customer Service Representative
San Jose Animal Hospital
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And, we have plenty of fun along the way!
As a Customer Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Role Responsibilities:
- Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
- Educate clients and answer non-medical inquiries
- Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
- Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
- Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
- Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
- Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
- Be willing to guide, mentor, and support fellow team members.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
- Customer service experience and 1 year experience in veterinary medicine are required
- Great communication skills - Team oriented with an ability to collaborate and support each other
- Outstanding multi-tasker
- Must be able to work rotating weekends and certain holidays
- Desire to practice empathetic, gold standard medicine benefiting our patients
- Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
- Have the desire to constantly grow and advance as a valued member!
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
- Continuing education and development support through our library of free CE courses and paid time off to complete
- Scholarship opportunities and student loan support program
- and so much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $23 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.