Hospital Staffing Manager
Description
Hospital Staffing Manager
Pilchuck Veterinary Hospital
Snohomish, WA
More than a word, care is present in everything you do. At Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And, we have plenty of fun along the way!
Who we are:
At Pilchuck Veterinary Hospital, we offer primary care and 24/7 emergency services for dogs, cats, horses, and some small ruminants. We are a large multi-departmental hospital with 20 Doctors and 85 Support Staff Members. Our integrative medicine department provides rehabilitation services for small animals and acupuncture and chiropractic for both large and small animals. We also serve as the primary specialty referral center for horses in the region with both board-certified internal medicine and surgery specialists. We are proud to be AAHA certified.
Pilchuck Veterinary Hospital has been serving Snohomish and surrounding areas since 1963, offering extensive resources to the veterinary community of the Pacific Northwest.
Job Purpose:
In conjunction with the Practice Manager (PM), the Hospital Staff Manager (HSM) is to fulfill the leadership role as an “owner” of the hospital’s success. As such, the HSM will be accountable for significant results across many areas of hospital performance and growth including productivity, staff training and performance, and client satisfaction.
- The HSM must be active, visible, and involved with the staff and clients on a daily basis.
- In conjunction with the PM, the HSM must assist in managing the financial health and growth of the hospital and gain a deep understanding of the hospital’s financial status while using it as a tool to monitor, measure, and improve performance.
Duties and Responsibilities:
- Oversight of daily clinical and customer service operations in the hospital.
- Work closely with the PM, department leads, and People Operations to support employee coaching and development, efficient staffing, and excellence in customer service.
- Monitor and manage labor costs pursuant to budget.
- In conjunction with the PM, analyze, forecast, make recommendations, and implement solutions regarding labor costs, budgeting, and AR/AP.
- Streamline and establish clinical operations protocols for staff/client interactions.
- Demonstrate and reinforce the highest level of client service. Function as client liaison when necessary, managing client relationships.
- Participate in industry and community activities.
- Ensure and maintain compliance with all laws, regulations, policies, benefits, and contracts.
- Development and implementation of on-boarding, orientation, and employee life cycle training systems in conjunction with the department leads.
- Acts as a champion for change and servant leader by identifying, sharing, modeling, and promoting best practices.
- Plan and lead effective employee meetings.
- Provide oversight of hiring, training, and development of clinical-related staff effectively. Takes corrective action as necessary on a timely basis in accordance with company policy. Consults with the PM and People Ops partner as appropriate. Directly responsible for leading department leads and indirectly responsible for all employees within their location.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
- 3+ years’ experience in a leadership role
- Level 3 LVT or VA (highly skilled)
- Strong verbal and written communication abilities
- Effective decision-making skills
- Large Animal or Mixed Practice experience is a plus*
You’ll Grow with Us:
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
- Scholarship opportunities and tuition reimbursement
- And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action:
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
- Continuing education and development support through our library of free CE courses and paid time off to complete
- Scholarship opportunities and student loan support program
- and so much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
Compensation negotiable based on credentials and experience with a salary rate of $67,725 annually. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.