Animal Care Assistant/Customer Service Representative
Description
Rochester Community Animal Clinic is in search of a part-time Animal Care Assistant/Customer Service Representative to join our growing team!
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more!
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 20-30 hours per week, including some weekends and Holidays.
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 20-30 hours per week, including some weekends and Holidays.
Technician Assistant Role Responsibilities:
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. - Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Obtain relevant health history and information from clients and maintain medical charts.
- Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
CSR Role Responsibilities:
- Communicating via phone, email, and in person with clients and actively listening to their concerns.
- Utilizing computer information systems to accurately enter client/ patient information, and update and maintain medical records.
- Processing client payments and invoices.
- Scheduling and confirming appointments with patients.
- Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
- Other administrative duties as needed.
Job Requirements:
- High School Diploma or equivalent, AAS or higher preferred.
- At least 6 months of customer service experience.
- Veterinary hospital experience is preferred, however not required.
- Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
Compensation negotiable based on credentials and experience with the starting rate ranging from $15-16/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
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