Customer Service Representative (Full time)

Customer Service/Client Care Lynnwood, Washington


Position at Veterinary Specialty Center of Seattle

Veterinary Specialty Center of Seattle is hiring a full-time Customer Service Representative to join our team!

Ideal candidate:

  • has excellent communication skills
  • works well on a team as well as independently
  • has impeccable customer service skills
Why work at Veterinary Specialty Center of Seattle?

Veterinary Specialty Center of Seattle (VSCS) in Lynnwood offers 24-hour emergency and critical care for our clients' pets. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.

We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts and much more!

Job Overview:

  • Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.  

  • The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.  

  • Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.  

  • CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. 

Passionate about pets and providing exemplary customer service, join our team!

Apply today! We look forward to meeting you!